Service Manager/Customer Service/Lead Hand - Country Green Lawncare - Brantford, ON
(2025-04)
- Day to Day business operations
- Scheduling of clients/emails/answering phone/messages
- Daily use of small hand tools, zero turn rider, lawn mower, blowers, push mowers
- Gardening
Server/Event Management/Dietary Aid - Shannex - Ancaster, ON
(2025-04)
- Provided exceptional customer service by addressing and resolving resident / guests concerns or complaints.
- Processed cash, credit card, and gift card transactions securely using POS software.
- Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
- Presented specialty dishes with polished and professional tableside service.
- Directed onsite staff during events to ensure smooth execution of planned activities.
- Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.
- Trained new server hires on proper protocols and procedures followed at establishment.
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations.
- Achieved sales goals by promoting high-profit items and daily specials.
- Minimized complaints by keeping drinks full and delivering correct orders.
- Implemented risk management strategies to address potential challenges or issues during any events and daily routines
Customer Service Representative/Holiday Contract - LCBO - Hamilton, ON
(2024-11 - 2026-01)
- Provided accurate information about products and services to customers.
- Managed difficult customer situations with professionalism and empathy.
- Offered personalized recommendations based on customer preferences or past purchase history.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Maintained a high level of knowledge regarding current promotions, discounts, or special offers available.
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
Bartender/Special Events Coordinator - River #16 Restaurant & Lounge - Oakville, ON, Canada
(2024-04 - 2024-08)
- Managed day-to-day operations, scheduling, inventory, and event coordination.
- Trained and mentored new staff while ensuring excellent guest experiences.
- Coordinated reservations and special event bookings for guests.
- Updated online reservation systems regularly to accommodate guest requests.
- Set up and maintain appropriate stock levels for bars.
- Oversaw inventory management for front-of-house supplies and equipment.
- Handled guest complaints professionally and efficiently.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Fostered positive relationships with vendors, suppliers, and local businesses.
- Ensured exceptional customer service through staff training and performance monitoring.
- Monitored customer behavior, intervening to maintain a safe environment for all patrons.
- Assisted fellow team members during high-volume periods by providing support where needed.
EVS Supervisor - St. Joseph's Healthcare Hamilton - Hamilton, ON, Canada
(2018-07 - 2023-02)
- Led a team of staff, managed schedules, and maintained safety protocols.
- Resolved conflicts, mentored personnel, and implemented corrective action plans.
- Coordinated staff schedules to meet forecasted housekeeping needs, deep cleaning schedules, project builds
- Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff.
- Assisted in hiring and training new housekeeping employees.
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property.
- Protected guests and staff by enforcing compliance with infection control policies and procedures.
- Provided ongoing feedback to team members on performance, offering constructive criticism where necessary.
- Specialized in OR/Decontamanation Cleans/Post Construction Scrub outs
- Linen ordering
- Bio-Hazard waste removal
- Patient/Unit relations
- Daily use of Dovetale/Epic/Rover/ Microsoft Office
