Dharamvir Singh

Accomplished and resourceful telecom operations leader with 15+ years of progressive experience in telecommunications service industry managing networks, change management and technical delivery for wireless and wireline networks. Excellent communication, organizational, and interpersonal skills and adept at driving cross-functional collaboration, leading team of technology professionals, and delivering end-to-end visibility across wireless and wireline technologies 5G, LTE, and HFC. A proven expert in incident change and problem management, service improvement planning, automation and correlation, alarm integration and customer escalation management.

Demonstrated ability to transform NOC capabilities into proactive, predictive engines for excellence in service delivery.

Team Lead - Rogers Communications

(2018-02)

Transitioned to Ericsson managed services in May 2025. Spearhead 24x7 operational oversight, change management and fault management for Rogers National wireless & National facilities infrastructure including 3G, LTE, 5G, HFC, IPRAN routing and switching. Act as a key escalation point for major incidents, minimizing customer impact while ensuring SLAs, MTTR, and uptime targets are consistently achieved.

Analysis of operational changes to understand potential effects, identify risks and potential conflicts with other change activities.

• Facilitate CAB and TAB meetings participation for smooth and risk-free change planning and implementation.
• Led the planning and execution of network changes, ensuring minimal disruption to operations by conducting thorough risk assessments and impact analysis, resulting in a 90% change in success rate & improvement in network stability.
• Leading a team of 12 NOC specialists in achieving service level agreements (SLAs) by implementing proactive incident management strategies, resulting in a 99% improvement in SLA compliance.
• Managing team's shift schedule to provide support coverage across 24/7 shifts and fostering a collaborative environment and delivering best customer experience.
• Scheduling training sessions for team and monthly feedback reviews based on performance reports; partner with internal departments, vendor partners, internal support business partners and cross-functional teams (engineering, transition, customer service) to ensure seamless E2E service delivery.
• Worked on various projects responding to RFP for new equipment in the network and doing acceptance testing for NOC monitoring.
• Leverage tools such as Splunk and Business Objects to enable proactive incident visibility and performance reporting; introduced multiple automation enhancements.
• Direct alarm integration and infrastructure resilience efforts, streamlining alarm correlation across critical systems (MIBs, Rule Files).
• Led key initiatives in National Facilities alarm management, Core NOC coordination, and regional maintenance strategy.
• Mentor and coach team members to enhance analytical thinking, customer-Centric response, and technical resolution practices.
• Represent Rogers in inter-operator coordination forums with Bell, TELUS and Videotron.
• Hands-on knowledge of Wireless private networks, managed services and security.
• Recognized for consistently exceeding service assurance targets and driving measurable improvements in NOC efficiency.

Field Technician - Bell Technical Solutions

(2017-08 - 2018-01)

• Installation, maintenance, and repair of FTTH and copper-based telecommunications equipment, products and services.
• Provide support to internal network teams such as Network Operation groups, Maintenance, Dispatch, etc.
• Adhering to the processes and procedures defined by Network Operations field and Health & safety policies.

Senior Engineer - Ericsson India Global Services

(2015-03 - 2017-03)

Leverage experience and expertise to effectively get projects, network operations implemented to ensure optimal performance and resolve escalated concerns timely; consistently commended for top service and quality work from Clients as well as internal leadership for getting all projects completed on or before timelines.

• Core network KPI optimization (PSR, LUSR, CSR etc.) using network management tools for Ericsson's clients.
• Testing and verification support for planned maintenance window activities, verifying continued stability and performance of PS Core network elements. Ensuring performance indicators are strictly adhered to; accomplished through targeted call testing, monitoring of KPIs, log/alarm verification, system queries and status checks.
• Complete Core Data change/implementation activity manipulating configuration/provisioning of network elements, changing resource/connectivity allocations, and verifying successful network integration of any changes.
• Customer trouble tickets, traces & call analyzer tools. SLA reporting included daily, weekly & monthly reports and analysis for the same. SLA never breached resulting in Customer delight & appreciation.
• Change request & Trouble ticket (TT) for planned and emergency issues in Remedy ticketing tool.
• Daily, weekly and monthly reporting to all stakeholders as per agreed SLAs.

Lead Operations Specialist - Idea Cellular Limited

(2011-05 - 2015-03)

Transitioned to Essjay Ericsson Pvt.

Ltd Managed

Services in 2013.

Oversaw

Core KPI monitoring, fault management, and hardware/software support for services. Ensured customer satisfaction by preventing outages through proactive network performance reviews. Worked as Operations lead for Idea cellular MS project. Scope of work including operations & maintenance all 2G & 3G Core Network Nodes, Troubleshooting and giving augmentation plans when required. Proactive analysis of all Core Network Performance Reports. Looked after the Core part of the network operations.

• Monitoring of Core Network KPIs and giving Augmentation Plans
• Troubleshoot hardware, software and network operating system.

Telecom Engineer - ZTE Telecom PVT, Ltd.

Bachelor of Engineering (BE) - Computers - Jammu University