E-COMMERCE-/LOGISTIC COORDINATOR
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APPLE EXPRESS COURIER LTD. Mississauga, Ontario
Logistics / E-COMMERCE COORDINATOR (TriOS College Internship) (OCT-2021-FEB.2022)
● Contributed to e-commerce services excellence by working with E-Commerce Specialists to maintain continuous contact with agents and service providers, providing customer updates to ensure timely and quality deliverables.
● Coordinated logistics CRM in collaboration with another dispatch, driving teams, and departments covering national and internal freight.
● Served as point of contact between drivers, vendors, customers, and other departments regarding online merchandise inquiries via email or phone, documenting customer issues and feedback with a focus on supporting service improvements and solutions development.
● Administered orders receipt, review, and verifications utilizing digital/technical tools (Google Maps, Geocoder, Canada Post Address Verification, and Currier Complete software)
● Encompassing dispatch information updates report generation and providing recommendations to ensure customer satisfaction.
● Worked with a cross-functional team to achieve objectives in a fast-paced environment.
● Delivered Client Assistance and sales assistance to consumers
● Followed up with customers with special instructions to be followed by the delivery driver & confirm delivery time with the consumer and confirm successful delivery with the driver
● Delt with Transportation management team and transportation driver with success
● Always following Honest work ethic as well as customer and transportation escalation to solve most problems
● Dedicated customer service with a reliable team to solve lost or stolen package
● Supplied necessary information to the customer to obtain an invoice or receipt of the purchase order
● Relay/validate correct information to vendors about Invoices-orders
● Always verified each delivery order with Google map and PMS Software with the driver/ destination for delivery and do follow up with the driver for successful delivery
CSR/ Representative/Ecommerce - (Just Print Canada - Old Toronto, ON - February -2021 - April-2021
● Dealt with Customer either face to face or telephone or by email with Satisfaction
● Directed customers and subcontractors to resolve issues about Lost or stolen packages
● Fulfilled Customers, Vendors, Contractors to ensure their all have the correct information
Warehouse/Ecommerce | - Metro Inc, Vaughn, ON, March 2020- Dec 2021
● Taking orders online, either by telephone or email or online web.
● Ensuring all Statistics, reports or documents are up to date
● Arrangement with customers, clients, subcontracts issues and accomplishment responsibilities with success.
CSR/E-commerce coordinator - (Best Western Plus - Mississauga, ON November -2019 - January-2020
● Joins consumer and customers conferences to make them satisfied
● Maintained and organized all reports or paperwork accurately
CSR/Ecommerce - Coordinator - (Novotel Hotel/Westin Toronto Pearson - July-2019 - November-2019
● Prepare Reports online for daily sales
● Deal with customers’ inquiries by email, phone, or web
● Directing delivery driver to the correct address VIA telephone and google map
CSR /Coordinator - (Comfort Hotel - Toronto, ON January-2016 to March-2019
● Daily prepare Reporting status
● Talk to customers, vendors & subcontractors by resolving issues
● Permanently use upscale method for customers and make sure there are satisfied with our service
CSR/ Coordinator - (Comfort Inn City Centre - Toronto, ON January-2015 January-2016
● Checking in Customer Report daily
● Answer customer inquiries by email, telephone, or webchat.
● Making sure all customers are satisfied everyday
● Diploma in Supply Chain and Logistics (2021-2022) (TriOS College), Toronto, Ontario
● Diploma in Hospitality (2014) (JFK School of Business) Montreal, Quebec
● Microsoft Office Certification,
● Certified FedEx Provider|
● Language-French/English
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● Speaking Language- French/English/ Bengali / Hindi/Urdu
● Software Proficiency: Software: Currier Complete: Sap: Microsoft Office Suite All, Outlook, Aux Web, Geocoder,
● Customer Service: Achieved six years in Hotel Hospitality Industry
● 3 years of Digital marketing in google, amazon, youtube, facebook
● 3 years of Web designing
● 3 years of photo editing skills
● 3PL Shipping/Receiving office Experience for about 6 years
● Instant learning skills/quick learner,
