Diamond Minds

Compassionate and dependable Social Service Worker with over 10 years of experience supporting children, youth, seniors, and adults with developmental, physical, and behavioral needs. Experienced in providing person-centered support, crisis intervention, community integration, and advocacy while promoting dignity, independence, and inclusion. Strong team player with excellent communication, documentation, and relationship-building skills, committed to delivering high-quality care in residential, educational, and community settings.

Service Coordinator - Janny Services, Ontario - St. Catherines, Ontario

(2024-01)

• Coordinate community support services for clients with diverse needs.
• Build positive relationships with clients, families, and healthcare professionals.
• Maintain accurate and confidential client documentation.
• Connect clients with community resources and appropriate services.
• Ensure quality service delivery while following organizational policies.
• Developed and maintained strong client relationships to ensure satisfaction and retention.
• Analyzed service feedback to identify trends and recommend actionable solutions for improvement.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Established strong relationships with clients through regular follow-ups, keeping them informed of progress on their requested services or concerns. Managed approximately 30 incoming calls, emails, and faxes per day from customers.
• Coordinated service delivery between clients and teams, ensuring seamless communication and operational efficiency.

Direct Support Professional - Brantwood Community Services, Ontario - Ontario

(2017-01 - 2023-12)

• Supported adults with developmental disabilities in residential and community settings.
• Assisted clients with activities of daily living, personal care, and life skills development.
• Encouraged independence, social inclusion, and community participation.
• Implemented individualized support plans and documented client progress.
• Responded effectively to Physical behavior challenges and crises while ensuring client safety
• Supported individuals with developmental disabilities in daily living activities and personal care.
• Assisted in implementing individualized support plans to enhance client independence and well-being.
• Collaborated with interdisciplinary teams to evaluate client progress and adjust care strategies as needed.
• Trained new staff on best practices for client engagement and safety protocols.

Children Service Coordinator - Hillside Children's Centre, Lewiston, New York - Lewiston, New York

(2019-11 - 2021-11)

Children's Foster Services Coordinator: I coordinated foster care services for children and youth, supporting their safety, well-being, and placement needs. I worked closely with foster families, social workers, schools, and community partners to coordinate care plans, monitor placements, address concerns, and ensure children received appropriate support and services.

• Facilitated individual and group counseling sessions to promote emotional well-being and resilience.
• Developed personalized care plans based on assessments of youth needs and strengths.
• Coordinated with multidisciplinary teams to ensure comprehensive support for at-risk youth.
• Trained and mentored junior staff in best practices for youth engagement and crisis intervention.

Educational Assistant - Hamilton-Wentworth Catholic District School Board - Hamilton

(2017-06 - 2020-11)

Educational Assistant (EA): I supported students with academic, social, emotional, behavioral, and developmental needs in an inclusive classroom environment. I provided one-on-one and small-group assistance with learning activities, encouraged positive behavior and independence, and helped students develop essential academic, social, and life skills. I worked collaboratively with teachers, families, and other professionals to promote student success, safety, and overall well-being.

• Supported classroom activities by assisting teachers with lesson planning and student engagement.
• Facilitated small group instruction to enhance individual learning experiences for diverse student needs.
• Implemented behavior management strategies to promote positive student interactions and a conducive learning environment.
• Collaborated with special education staff to adapt materials and resources for students with varying abilities.

Education Assistant - Hamilton-Wentworth District School Board - Hamilton

(2018-06 - 2019-09)

• Supported students with developmental, behavioural, and learning needs.
• Assisted teachers in creating inclusive classroom environments.
• Encouraged independence and positive social interactions.
• Maintained confidentiality and completed required documentation.
• Supported educators in classroom management and student engagement activities.
• Assisted in developing instructional materials tailored to diverse learning needs.
• Coordinated communication between teachers, parents, and administration for student progress updates.
• Implemented behavioral strategies to promote positive student interactions and outcomes.

Operational Director (Volunteer) - Africana Initiative Foundation

Coordinate newcomer settlement and community outreach programs., Connect families with employment, health, and community resources., Organize workshops, community events, and volunteer initiatives., Support program planning and community engagement activities.

Bachelor of Arts - Sociology - D'Youville University (2014-06 - 2014-06)

Personal Support Worker (PSW) Certification - Personal Support Worker - George Brown College (2003-06 - 2003-06)