Diana Ramirez

Detail-oriented and highly organized Administrative Professional with over 5 years of experience in customer service, data entry, and office support within fast-paced environments. Proven ability to accurately process transactions, manage records, and support daily operations while maintaining a high level of professionalism. Strong computer skills including Microsoft Excel, Word, and Outlook, with experience handling databases, inventory tracking, and order processing.

Recognized for accuracy, multitasking, and delivering excellent service. Bilingual in English and Spanish.

Assistant Manager - Griffin Jewellery - Brantford, ON

(2025-01)

• Act as primary point of contact, handling phone inquiries and in-person customer service in a professional and friendly manner.
• Process daily sales transactions and maintain accurate records, ensuring precise cash reconciliation.
• Manage inventory tracking and shipment documentation, maintaining organized and up-to-date records.
• Perform administrative tasks including data entry, filing, and updating internal systems.
• Ensure compliance with company procedures while opening and closing the store independently.

Store Associate - Winners - Brantford, ON

(2024-01 - 2025-01)

• Handled high-volume transactions with strong attention to accuracy and efficiency.
• Supported inventory processing, including shipment intake, tagging, and updating stock records.
• Assisted customers with inquiries, returns, and payments while maintaining organized documentation.
• Contributed to maintaining structured and efficient front-end operations.

Store Associate - Winners (Upper James) - Hamilton, ON

(2019-01 - 2021-01)

• Delivered customer support in a fast-paced environment, managing multiple tasks simultaneously.
• Processed transactions and supported daily operational tasks with accuracy.
• Collaborated with team members to ensure smooth workflow and high service standards.

Marketing Consultant – Instructor - CareerQuest College - Mississauga, ON

(2018-01 - 2018-12)

• Reviewed and processed over 40 applicant files, ensuring accuracy and compliance with requirements.
• Maintained organized records and administrative documentation in internal systems.
• Prepared reports and presentations using Microsoft Office tools, including Excel.
• Coordinated onboarding and communicated key information clearly to stakeholders.

Marketing Coordinator - STS - Bogotá, Colombia

(2016-01 - 2017-12)

• Maintained tracking spreadsheets and ensured accuracy of client and sales data.
• Supported sales operations through documentation management and reporting.
• Coordinated communications and handled client inquiries professionally.

Postgraduate Certificate - Sport & Event Marketing - George Brown College (2017-01 - 2018-12)

Bachelor - Marketing & International Businesses - Sergio Arboleda University (2002-01 - 2008-12)