Restaurant Server - Boston Pizza - Fort McMurray, AB
(2023-07)
- Explained wine, beer and cocktail menu offerings and specials.
- Documented guest food and beverage orders and entered information into point-of-sale system.
- Addressed complaints or issues, escalating when necessary to restore customer satisfaction.
- Operated with efficient and calm demeanor during high-volume shifts or special events.
Food Service Supervisor - Western Restaurant INC. (A&W) - Fort Mcmurray, Canada
(2019-09)
- Managed the registers at the front counter, including counting every drawer before and after each shift.
- Monitored the performance of workers/staff and consistently improved the productivity of each team member with hands-on, motivational approaches.
- Increased productivity and employee retention by improving operations and building good relationships with team members.
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
- Trained the team to safely and efficiently prepare food items for customers.
- Led by example as role model for company core values and company culture.
- Protected customers and the liability of the establishment by keeping operations in line with health codes.
- Kept food costs in line by minimizing waste and controlling the portions on each dish.
- Followed established guidelines and procedures.
- Completed required paperwork.
