Diane De Guzman

Hardworking, honest, reliable and focused on going above and beyond to support team and serve customers. Trained in managing people and offering top-notch abilities. Motivated to continue to learn and grow.

Restaurant Server - Boston Pizza - Fort McMurray, AB

(2023-07)

• Explained wine, beer and cocktail menu offerings and specials.
• Documented guest food and beverage orders and entered information into point-of-sale system.
• Addressed complaints or issues, escalating when necessary to restore customer satisfaction.
• Operated with efficient and calm demeanor during high-volume shifts or special events.

Food Service Supervisor - Western Restaurant INC. (A&W) - Fort Mcmurray, Canada

(2019-09)

• Managed the registers at the front counter, including counting every drawer before and after each shift.
• Monitored the performance of workers/staff and consistently improved the productivity of each team member with hands-on, motivational approaches.
• Increased productivity and employee retention by improving operations and building good relationships with team members.
• Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
• Trained the team to safely and efficiently prepare food items for customers.
• Led by example as role model for company core values and company culture.
• Protected customers and the liability of the establishment by keeping operations in line with health codes.
• Kept food costs in line by minimizing waste and controlling the portions on each dish.
• Followed established guidelines and procedures.
• Completed required paperwork.

Hotel And Restaurant Management - Access Computer College

Medical Office Assistant - Medical Office Assistant - Capstone Edge College (2023-09)