Diane Ouedraogo

Information Clerk - Ministère de la justice

(2021-04)

Customer Service Advisor - NORDIA (Service à la clientèle de Bell Canada)

(2013-01)

• Handle phone calls (calls to former and existing customers to promote and sell Bell products and services)
• Contact customers to make retention (loyalty) offers, particularly customers who decide to disconnect their services to switch to a competitor
• Contact customers to assess their internet usage and follow up on other services (phone and television)
• Call customers whose television promotion has ended to review their programming needs and provide service at an attractive price
• Answer calls for residential customers as well as individual business customers and enterprises, offering them technical support and information on products
• Also answer calls from Anglophone customers (services offered to Anglophone customers)
• Answer calls from door-to-door agents to process service orders placed by prospective or existing residential Bell customers (part-time since 2021)
• Handle incoming calls for Fraud and Loss Prevention (conducting customer validation investigations for mobility and residential orders placed with Bell and Virgin to ensure they are not fraudulent orders) (part-time since 2021)

Cashier - Walmart

(2019-06 - 2020-06)

• Greet customers
• Weigh and price products
• Receive and process payments by cash, cheque, and credit card
• Promote the Walmart rewards card and donations for organizations such as Enfant Soleil and the Food Bank

Clerk - Subway

(2018-12 - 2019-05)

• Serve sandwiches and beverages
• Restock items (snacks, food/beverages)
• Take inventory for the following day
• Perform cleaning duties
• Manage the cash register and count the till at closing

Room Attendant - Grand Hôtel Times - Québec

(2012-05 - 2013-01)

Volunteer Sales Associate - Marché du Cours Saleya - France

(2005-06 - 2009-08)

Member of a Non-Profit Organization - 360 Développement

(2013)

to provide goods to the most disadvantaged

Bachelor's Degree - Administration (Administrative Techniques) - Université Laval (2012-09)