Information Clerk - Ministère de la justice
(2021-04)
Customer Service Advisor - NORDIA (Service à la clientèle de Bell Canada)
(2013-01)
- Handle phone calls (calls to former and existing customers to promote and sell Bell products and services)
- Contact customers to make retention (loyalty) offers, particularly customers who decide to disconnect their services to switch to a competitor
- Contact customers to assess their internet usage and follow up on other services (phone and television)
- Call customers whose television promotion has ended to review their programming needs and provide service at an attractive price
- Answer calls for residential customers as well as individual business customers and enterprises, offering them technical support and information on products
- Also answer calls from Anglophone customers (services offered to Anglophone customers)
- Answer calls from door-to-door agents to process service orders placed by prospective or existing residential Bell customers (part-time since 2021)
- Handle incoming calls for Fraud and Loss Prevention (conducting customer validation investigations for mobility and residential orders placed with Bell and Virgin to ensure they are not fraudulent orders) (part-time since 2021)
Cashier - Walmart
(2019-06 - 2020-06)
- Greet customers
- Weigh and price products
- Receive and process payments by cash, cheque, and credit card
- Promote the Walmart rewards card and donations for organizations such as Enfant Soleil and the Food Bank
Clerk - Subway
(2018-12 - 2019-05)
- Serve sandwiches and beverages
- Restock items (snacks, food/beverages)
- Take inventory for the following day
- Perform cleaning duties
- Manage the cash register and count the till at closing
Room Attendant - Grand Hôtel Times - Québec
(2012-05 - 2013-01)
Volunteer Sales Associate - Marché du Cours Saleya - France
(2005-06 - 2009-08)
Member of a Non-Profit Organization - 360 Développement
(2013)
to provide goods to the most disadvantaged
