Dianlee

Experienced Passenger Service Agent with a strong background in customer service and airport operations, committed to delivering safe, efficient, and professional passenger experiences. Seeking to contribute to SAMSIC Aviation by applying strong communication, teamwork, and problem-solving skills in a fast-paced environment. Bringing a solid understanding of safety procedures and a customer-focused approach to support reliable and high-quality airline operations.

Passenger Service Agent (Contract) - ITA Airways - Toronto Pearson International Airport (YYZ), Toronto, Ontario, Canada

(2026-01)

• Form strong working relationships with supervisors and team members to support efficient and smooth airport operations.
• Verify travel documents and ensure compliance with international travel and security regulations
• Provide professional and attentive customer service to passengers, ensuring a positive and seamless travel experience.
• Assist with check-in, boarding, and gate procedures while maintaining accuracy and attention to detail.
• Resolve issues such as delays, cancellations, and baggage concerns using effective problem-solving skills.
• Follow all airline safety procedures, security regulations, and company policies.
• Maintain clear communication with passengers and team members in a fast-paced, multicultural environment.
• Deliver clear, timely, and professional gate announcements, ensuring passengers are informed of boarding procedures, delays, and important flight updates.

Retail Associate - Winners

(2019-04 - 2025-01)

• Processed transactions at the cash register, accurately handling cash, debit, credit, and mobile payments, reducing errors and ensuring smooth, efficient checkout for customers.
• Assisted customers in locating items, answering product inquiries, and providing recommendations, improving customer satisfaction and promoting repeat business.
• Organized and restocked merchandise on the sales floor, ensuring displays were neat, well-organized, and fully stocked, enhancing store presentation and increasing sales opportunities.
• Managed fitting room operations by tracking items in and out, maintaining cleanliness, and assisting customers, streamlining operations and improving the customer experience.

Certificate - Flight Services - Seneca College (2025-01 - 2025-01)

Diploma - Office Administration-Health Services - Seneca College (2022-01 - 2023-01)