Dianlee

Passenger Service Agent (Contract) - ITA Airways - Toronto Pearson International Airport (YYZ), Toronto, Ontario, Canada

(2026-01)

Form strong working relationships with supervisors and team members to support efficient and smooth airport operations.
Verify travel documents and ensure compliance with international travel and security regulations
Provide professional and attentive customer service to passengers, ensuring a positive and seamless travel experience.
Assist with check-in, boarding, and gate procedures while maintaining accuracy and attention to detail.
Resolve issues such as delays, cancellations, and baggage concerns using effective problem-solving skills.
Follow all airline safety procedures, security regulations, and company policies.
Maintain clear communication with passengers and team members in a fast-paced, multicultural environment.
Deliver clear, timely, and professional gate announcements, ensuring passengers are informed of boarding procedures, delays, and important flight updates.

Retail Associate - Winners

(2019-04 - 2025-01)

Processed transactions at the cash register, accurately handling cash, debit, credit, and mobile payments, reducing errors and ensuring smooth, efficient checkout for customers.
Assisted customers in locating items, answering product inquiries, and providing recommendations, improving customer satisfaction and promoting repeat business.
Organized and restocked merchandise on the sales floor, ensuring displays were neat, well-organized, and fully stocked, enhancing store presentation and increasing sales opportunities.
Managed fitting room operations by tracking items in and out, maintaining cleanliness, and assisting customers, streamlining operations and improving the customer experience.

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