Dianna

Results-driven professional with 10+ years of experience in web publishing, PDF form design, document management, and accessibility compliance. Skilled in creating standardized templates, maintaining Web Content Accessibility Guidelines (WCAG) - compliant content, and collaborating with cross-functional teams to streamline workflows, enhance efficiency, and deliver high-quality, accessible content. Experienced in fully remote and hybrid work environments, demonstrating adaptability and effective virtual collaboration.

Senior Program/Service Agent - Transport Canada – Marine Safety and Security

• Lead and supervise intermediate employees and students
• Manage shared Outlook inbox and task-tracking system to ensure timely delivery of assigned work
• Coordinate meetings with program areas to confirm scope, priorities, and timelines
• Provide regular updates to management on workload, progress, and employee performance
• Plan, develop, review, edit, and proofread electronic and paper forms in compliance with the Canada Shipping Act, 2001, associated regulations, policies, and International Maritime Organization (IMO) conventions
• Apply departmental, Treasury Board, Common Look and Feel, and Federal Identity Program standards
• Ensure external-facing forms meet Web Content Accessibility Guidelines (WCAG) requirements
• Develop and maintain Marine Safety and Security form standards, policies, and procedures
• Maintain a comprehensive inventory and master list of electronic and paper forms
• Consult with database program developers to apply correct binding names for data population
• Liaise with Operational Support Services regarding printing, warehousing, and distribution of hardcopy forms
• Created and maintain standardized Microsoft Word templates with consistent headings and formatting, ensuring compliance with Web Content Accessibility Guidelines (WCAG)
• Centralized template management to support efficient updates and improve document consistency
• Converted content into accessible PDF formats and coordinated with Web Services teams for HTML coding and publication
• Implement Transport Canada information management policies and procedures in accordance with Management of Government Information Policy, Access to Information Act, Library and Archives of Canada Act, Privacy Act and PIPEDA
• Develop and revise Marine Safety Directorate procedures and standards related to information holdings
• Provide guidance on subject file classification using the Transport Canada Subject File Classification Plan
• Respond to internal (HQ and regions) and external inquiries related to information holdings
• Evaluate and monitor the effectiveness of records management systems and recommend improvements
• Deliver training, coaching, and briefing sessions on revised procedures and processes
• Manage and update the national virtual library on a semi-annual basis
• Collect new and revised documentation from responsible programs
• Maintain external database membership contracts not owned by Transport Canada