Diksha Goyal

Experienced Analyst with a strong background in Logistics and Supply chain. Completely adept in analytical problem-solving with a solution-oriented attitude. Strong communicator, team player and well-organized individual. Dedicated to solving problems using data and developing solutions. Proficient in numerous Data Science tools and software.

Professional Experience Summary

With extensive experience in customer service, security operations, and supply chain analysis, I have consistently driven efficiency and operational improvements. My expertise includes processing financial transactions with high accuracy, resolving customer issues effectively, and optimizing supply chain processes. Notable achievements include significant efficiency enhancements, cost reductions, and increased operational safety and profitability through strategic initiatives and collaboration.

Key Achievements

Transaction Accuracy: Achieved a 98.5% accuracy rate in processing parking fees and a 99.2% accuracy in daily cash reconciliation.

Customer Satisfaction: Successfully resolved 95% of customer inquiries, complaints, and conflicts.

Operational Efficiency: Contributed to a 20% increase in operational efficiency within the parking lot team.

Supply Chain Optimization: Enhanced shipping and delivery efficiency by 18% and reduced delays by 94%.

Cost Reduction: Implemented measures that reduced supply chain expenses by 15%.

Business Growth: Facilitated a 12% increase in business growth through coordinated planning

Safety and Compliance: Achieved zero accidents and maintained a 100% compliance rating with legal and federal standards.

Profitability: Secured a 7% increase in profitability through effective negotiations with suppliers and vendors.

Durham College, Oshawa

Jan 2024 - Present

• Pursuing Data Analytics
• Coursework includes statistical analysis, data mining, and predictive modeling.
• Developing skills in data visualization tools and techniques to provide actionable insights.

Mohawk College, Mississauga

Jan 2023 - Aug 2023

• Certificate in Supply Chain Management
• Studied logistics, procurement, and inventory management.
• Gained hands-on experience with supply chain software and technologies, focusing on efficiency and cost reduction strategies.

Panjab University, India

Aug 2016 - Apr 2019

• Bachelor of Science
• Concentration in Mathematics and Physics.
• Acquired strong analytical and problem-solving skills, providing a solid foundation for data analytics and supply chain management.