Copy Centre Representative at Staples (2023-08 – Present)
Copy Centre Representative position
Parent Liaison at Al-Wafaa & Al-Forsan Kindergarten (Charter Schools) (2022-08 – 2023-05)
Parent Liaison role managing parent relations and school coordination
- Liaised with and supported parent groups, such as the Parent Council, including organizing workshops for parents in consultation with school staff and outside agencies
- Handled initial parental concerns; recorded, solved and directed to appropriate school colleagues for support in order to close the concern
- Reached out to families where the school has concerns including attendance issues
- Attended teacher/parent meetings and translated as necessary
- Supported the Registrar by taking school tours with prospective families and answered questions
- Coordinated with parents to submit required documentation for applications and registrations
- Facilitated orientation and induction of new families
- Liaised with the Facilities Manager to ensure the school is always presentable and prepared
Receptionist at Al-Wafaa & Al-Forsan Kindergarten (Charter Schools) (2021-10 – 2022-08)
Receptionist managing front desk operations and parent communications
- Greeted all incoming students, families and guests respectfully and professionally
- Answered phone calls in a pleasant, informed manner to provide information
- Assisted in all aspects of maintaining a professional reception area
- Directed incoming phone calls to the appropriate staff member in a timely manner
- Developed a positive, welcoming, tidy and caring environment in the reception area
- Assisted with all forms of communication with parents and the community
- Entered information or data into the school information system
Admin Assistance at Al-Wafaa & Al-Forsan Kindergarten (Charter Schools) (2021-08 – 2021-10)
Administrative assistance supporting school operations
- Responded to walk-in, telephone and email enquiries from parents and public
- Received parcels, deliveries and arranged for special deliveries for events when necessary
- Used Microsoft Office 365 to help support the school's administrative team
- Supported with all administrative duties such as photocopying, scanning and filling
- Assisted with impromptu student/parent support, Distributed materials and messages
- Applied and respected data protection and confidentiality
- Worked to achieve deadlines in a calm and confident manner when under pressure
- Assisted with school events such as parent open days and school performances
Covid Screener at Abu Dhabi Corniche Screening Tent (2021-02 – 2021-05)
Volunteer medical screener during COVID-19 pandemic
- Volunteered with the medical team doing PCR tests
- Followed strict sanitation protocols and completed timely documentation
Patient Relation Executive at NMC Specialty Hospital (2018-01 – 2019-09)
Patient relations management in hospital setting
- Supported a multidisciplinary approach to ensure patient is provided with optimal service
- Provided a high level of customer service to the patients; Interacted with clients in a professional and personal manner
- Responded to questions according to regulatory protocols
- Maintained client schedule at clinics that have pre-scheduled appointment times
- Assisted in accurate and legible documentation of clinic form
- Assured every client is signed in and has completed required clinic paperwork
- Checked consent/ insurance form for completeness and legibility
- Communicated effectively with clients regarding needed information
- Responded to urgent customer needs in a timely and professional manner
- Made recommendations and implemented process improvements
- Participated in fostering a safe workplace
Customer Service Representative at Sheikh Khalifa General Hospital (2016-11 – 2017-12)
Customer service and appointment coordination
- Coordinated the muti-line phone system and booked appointments for patients
Medical Insurance Officer at Joie de Vivre Insurance Brokerage (2012-01 – 2013-10)
Medical insurance policy administration and underwriting
- Responsible for the overall performance of Group Medical Insurance department
- Liaised with the Prospective clients, Sales Staffs and Insurance companies
- Reviewed and collated information pertaining to a company's medical situation, Employee groups and past claims experience to prepare technical data for underwriting new policies, renewals and amendments of group contracts
- Invited for renewal with necessary amendments in the rates and benefits with coordination from Insurance companies and prepared the technical analysis & premium analysis
- Coordinated with sales to obtain other information needed to make underwriting decisions
- Managed and supported the day-to-day activities of quotation enquiries & arrangement, follow up on the submitted quotations, Policy processing
