Dimo Ndiaye

Contribute to the performance and profitability of public administration by ensuring the flexibility of its resources and its administrative efficiency.

Administrative Agent for Schedule Management (CLASS 1) - Hôpital général de Québec - Québec

(2023-09)

• Analyze needs and plan service coordination
• Plan activities related to the production of work schedules and replacement management
• Issue recommendations to promote work coordination
• Communicate with and inform external resources
• Communicate with employees on the callback list and negotiate work shifts
• Perform customer service work for managers and employees
• Process schedule exchanges and employee requests while respecting schedule balance guidelines
• Ensure that various leave requests are distributed in the schedule with the agreement of the unit head

Administrative Agent (CLASS 3) - CIUSSSCN (Institut Universitaire Santé Mentale de Québec) - Québec

(2021-01 - 2023-12)

• Process administrative and confidential documents
• Enter data
• Complete and update patient records
• Communicate with other departments to transmit and receive information
• Ensure administrative coordination and scheduling of examinations
• Coordinate arrivals, departures, and transfers of patients
• Provide quality customer service
• Actively listen to patients in order to direct them to the right place
• Support the multidisciplinary team in their administrative functions

Administrative Agent (CLASS 3) - Urgence psychiatrique de CHUL (Agence Randstad) - Québec

(2020-01 - 2021-12)

• Process administrative and confidential documents
• Enter data
• Complete and update patient records
• Communicate with other departments to transmit and receive information
• Ensure administrative coordination and scheduling of examinations
• Coordinate arrivals, departures, and transfers of patients
• Provide quality customer service
• Actively listen to patients in order to direct them to the right place
• Support the multidisciplinary team in their administrative functions

Administrative Agent (CLASS 3) - Urgence psychiatrique hôpital enfant Jésus (Agence Randstad) - Québec

(2020-01 - 2020-12)

• Process administrative and confidential documents
• Enter data
• Complete and update patient records
• Communicate with other departments to transmit and receive information
• Ensure administrative coordination and scheduling of examinations
• Coordinate arrivals, departures, and transfers of patients
• Provide quality customer service
• Actively listen to patients in order to direct them to the right place
• Support the multidisciplinary team in their administrative functions

Customer Service Sales Representative - KLIENTEL - Montréal

(2016-01 - 2016-12)

• Make outbound calls
• Establish contact with clients to promote various products
• Propose available products and/or services tailored to client needs
• Provide price estimates, solicit orders, and persuade clients to purchase
• Explain services and special promotions to clients
• Complete appropriate paperwork and record client sales information required at the time of the transaction

Research Assistant - ENAP - Montréal

(2017-01 - 2017-12)

• Perform data entry
• Receive and process emails
• Carry out office work

Cashier - Tim Hortons - Québec

(2019-01 - 2019-12)

DESS - Public Administration - ENAP (2017-01 - 2017-12)

Bachelor's Degree - Accounting and Finance - Institut supérieur de commerce (2013-01 - 2013-12)

Advanced Technician's Certificate (BTS) - Accounting and Management - Institut technique de commerce (2012-01 - 2012-12)