Administrative Agent for Schedule Management (CLASS 1) - Hôpital général de Québec - Québec
(2023-09)
- Analyze needs and plan service coordination
- Plan activities related to the production of work schedules and replacement management
- Issue recommendations to promote work coordination
- Communicate with and inform external resources
- Communicate with employees on the callback list and negotiate work shifts
- Perform customer service work for managers and employees
- Process schedule exchanges and employee requests while respecting schedule balance guidelines
- Ensure that various leave requests are distributed in the schedule with the agreement of the unit head
Administrative Agent (CLASS 3) - CIUSSSCN (Institut Universitaire Santé Mentale de Québec) - Québec
(2021-01 - 2023-12)
- Process administrative and confidential documents
- Enter data
- Complete and update patient records
- Communicate with other departments to transmit and receive information
- Ensure administrative coordination and scheduling of examinations
- Coordinate arrivals, departures, and transfers of patients
- Provide quality customer service
- Actively listen to patients in order to direct them to the right place
- Support the multidisciplinary team in their administrative functions
Administrative Agent (CLASS 3) - Urgence psychiatrique de CHUL (Agence Randstad) - Québec
(2020-01 - 2021-12)
- Process administrative and confidential documents
- Enter data
- Complete and update patient records
- Communicate with other departments to transmit and receive information
- Ensure administrative coordination and scheduling of examinations
- Coordinate arrivals, departures, and transfers of patients
- Provide quality customer service
- Actively listen to patients in order to direct them to the right place
- Support the multidisciplinary team in their administrative functions
Administrative Agent (CLASS 3) - Urgence psychiatrique hôpital enfant Jésus (Agence Randstad) - Québec
(2020-01 - 2020-12)
- Process administrative and confidential documents
- Enter data
- Complete and update patient records
- Communicate with other departments to transmit and receive information
- Ensure administrative coordination and scheduling of examinations
- Coordinate arrivals, departures, and transfers of patients
- Provide quality customer service
- Actively listen to patients in order to direct them to the right place
- Support the multidisciplinary team in their administrative functions
Customer Service Sales Representative - KLIENTEL - Montréal
(2016-01 - 2016-12)
- Make outbound calls
- Establish contact with clients to promote various products
- Propose available products and/or services tailored to client needs
- Provide price estimates, solicit orders, and persuade clients to purchase
- Explain services and special promotions to clients
- Complete appropriate paperwork and record client sales information required at the time of the transaction
Research Assistant - ENAP - Montréal
(2017-01 - 2017-12)
- Perform data entry
- Receive and process emails
- Carry out office work
Cashier - Tim Hortons - Québec
(2019-01 - 2019-12)
