Product & Application |Technical Support Engineer
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My expertise includes Linux, Python, SQL, and data visualization with PowerBI.
I have deep understanding of Networking Concepts, DNS, CloudFront and Azure/AWS Cloud.
I have strong understanding of the HTTP protocol (GET/POST/PUT/DELETE, requests/responses and cookies/sessions), REST APIs, client-side caching, responsive websites .
I am experienced with ServiceNow, JIRA, Confluence, CloudWatch, Grafana, PostgreSQL.
I have hands-on experience of working on AWS Media Service and possess a strong track record of troubleshooting faults related to TV Broadcast Network, VOD assets, CDN, and TV.
I have a deep understanding of Media Streaming Technologies such as HLS, HDS, MPEG-DASH etc.
I am proficient in streaming protocols such as RTMP, SRT, RTP, and Zixi.
I am highly skilled Technical Support Advisor with extensive experience in troubleshooting, managing video networks, and customer support. Adept at resolving technical issues in a time-sensitive environment, utilizing tools like AWS Media Services, Azure Cloud, Python, SQL, and Linux. Proficient in media streaming technologies, IP networking, and cloud monitoring solutions like Grafana, Datadog, and CloudWatch.
Acknowledged for delivering excellence in customer support, process optimization, and team collaboration.
Postgraduate Certificate in Artificial Intelligence and Data Science
Loyalist College | Jan 2022 – Aug 2023
Focused on advanced AI and data science techniques, learning expertise in machine learning, data analysis, and cloud-based solutions.
BTech in Electronics and Communications Engineering
Guru Gobind Singh Indraprastha University | 2006 – 2010
Built a strong foundation in electronics, telecommunications, and networking, which helped me gaining expertise in technical customer support and media technologies.
