Divangi Gandhi

A highly motivated, recent graduate with a BSc in health sciences seeking an entry-level position within the healthcare field. Organized and dependable candidate with patient service experience and open to adapting to new situations and challenges

INFECTION CONTROL PANDEMIC SCREENER 05/2022 - 09/2022

• Greeted, assisted and escorted patients, family members accessing family health clinics
• Properly assisted with crowd control and maintenance of flow at the main entrance
• Accurately checked if visitors are eligible for access as per the hospital guidelines
• Adhering to COVID-19 policies and procedures related to wearing PPE and practicing social distancing
• Properly sanitized hands and screening stations in between patients 
• Performed and ensured complete screening of individuals by asking questions related to COVID-19
• Aided in patients in wheelchair transportation to and from appointments
• Assisted in delivery services from family members to patients while adhering to proper sanitization procedures
• Successfully used the Meditech system to verify visitors for patients and outpatient appointments.
• Provided translation for patients with little to no understanding of English
• Completed necessary reports and documentation on time and to specifications.
• Worked flexible hours; weekends, and holiday hours and maintained an excellent attendance record

CASHIER AND CUSTOMER SERVICE REPRESENTATIVE 11/2019 - 05/2022

• Ambitiously answered customer telephone calls promptly to avoid on-hold wait times.
• Efficiently delivered exceptional, friendly and quick service.
• Successfully answered customers’ questions and provided information regarding policies and procedures.
• Accurately managed all cash handling at registers.
• Utilized customer service approach to troubleshoot, resolve conflicts, ensure repeat business and satisfied customers.
• Offering advice and assistance to customers, paying attention to special needs or wants.
• Cross-trained and provided backup for customer service managers.
• Successfully maintained an IPM score of 27 and above.

RETAIL SALES ASSOCIATE  05/2018 - 10/2018

• Greeted guests and provided excellent customer service to new and existing members looking to purchase uniforms and accessories
• Constructively maintained inventory and assisted customers with finding the correct uniform
• Collaborated with team members to deliver friendly and fast service to fulfill guests’ needs and exceed expectations
• Worked independently and as a part of a team to meet daily sales goals
• Accurately checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Stocked merchandise, clearly labeled items, and arranging according to school.
• Opened and closed the store independently and as a team member.

YORK UNIVERSITY,Toronto, ON

Bachelor of Science, Kinesiology and Health Sciences

CERTIFICATIONS 

MICHENER INSTITUTE OF EDUCATION, Toronto, ON