Divina Baronda

Hi! I'm Divina. I am a professional e-commerce store associate with three years of experience in store management and administration. Experienced in handling and managing day to day team operation. A team player with attention to detail and a strong problem solver.

I am confident with my ability to contribute success to a company, team or organization. I will be more than happy to bring my diverse skill set to make a meaningful impact in this world.

• eCommerce Platforms: Familiar with various platforms like WooCommerce and Magento and most proficient in using Shopify platform.
• Product Listing: Created and updated product listings with detailed descriptions, pricing, monthly promotions.
• Inventory Management: Experienced in maintaining accurate inventory records, restocking products, and managing stock levels efficiently.
• Payment Processing: Handled secure transactions and refunds using payment gateways such as credit cards, banks and Paypal.
• Order Processing: Efficiently processed online orders, ensuring accuracy, and timely shipment
• Customer Service: Provided exceptional customer service through email, chat, and phone support to address inquiries and to resolve issues pertaining to orders to ensure customer satisfaction.
• Website Maintenance: Assisted in website updates, including product uploads and pricing changes.
• Data Analysis: Analyzed sales data to identify trends and optimize product listings.
• Team Collaboration: Worked closely and collaboratively with cross-functional teams like logistics and marketing.

I graduated as a Business Administration in Management Accounting at Arellano University, Philippines in year 2014.