Divya Diya

Senior Client Specialist (SME) at Access Healthcare (2021-03 – Present)

• Manage AR follow-up activities and appeals to ensure timely reimbursement.
• Monitor team productivity, quality metrics, and aging inventory.
• Allocate workloads and provide operational support to team members.
• Analyze performance trends and implement process improvements.
• Coordinate with internal stakeholders and clients to maintain service excellence.

Senior AR Associate at Omega Healthcare (2020-03 – 2021-03)

• Handled denial management, appeals, and claim status follow-up.
• Maintained accurate documentation and account updates.
• Supported revenue recovery through effective claim resolution activities.

AR Associate at Access Healthcare (2017-06 – 2020-03)

• Executed precise patient registration and insurance verification, proactively checking eligibility and obtaining pre-authorizations to prevent front-end rejections
• Maintained daily follow-ups on claim statuses, structured compelling appeals, and resolved persistent denials.

Master's Degree in Master of Business Administration in Human Resources – Loyola College (PULC) (2021)

Bachelor of Commerce in Corporate Secretaryship (B.Com CS) in Corporate Secretaryship – Justice Basheer Ahmed Sayeed College for Women (2017)

HSC – Spring Field Matriculation Higher Secondary School (2014)

SSLC – Little Flower Matriculation School (2012)