Office Manager - Cogir Senior Living - Kitchener, ON
(2025-12)
- Lead day-to-day office operations, prioritize competing deadlines, and supervise front desk and concierge workflows in a resident-focused healthcare environment.
- Coordinate confidential resident documentation, billing, purchasing, payroll reporting, and records management with a high level of accuracy and discretion.
- Explain administrative and financial processes to residents and families, resolve concerns professionally, and collaborate with clinical and leadership teams to support positive service outcomes.
- Coach staff on procedures, communication standards, and workflow expectations while working independently and taking initiative to improve office processes.
Office Manager - Aspira Martindale Gardens Retirement Residence (Sienna Senior Living) - Milton, ON
(2025-04 - 2025-12)
- Facilitated resident admissions and discharges, ensuring contracts, powers of attorney, health-card updates, and other regulatory documentation were complete and accurate.
- Managed monthly billing, invoice and payment reconciliation, rent adjustments, tax documentation, purchase orders, petty cash, trust funds, and bi-weekly payroll reporting.
- Supervised front desk and concierge staff and provided clear, compassionate guidance to residents and families regarding administrative requirements and available public resources.
Unit Clerk - Sunnyside Home – Region of Waterloo - Kitchener, ON
(2023-08 - 2025-12)
- Coordinated on-site dental, foot-care, and optometry services, including scheduling, resident communication, documentation, and follow-up with providers.
- Prepared admission materials, maintained resident databases, completed health-card audits, and supported accreditation and quality-of-care documentation.
- Organized care conferences and multidisciplinary communications while safeguarding sensitive resident, staff, discharge, and deceased-resident records.
Receptionist - Cogir Senior Living - Kitchener, ON
(2022-10 - 2025-04)
- Served as the primary contact for residents, families, healthcare visitors, and staff, handling inquiries, triaging urgent concerns, and maintaining a welcoming, confidential environment.
- Supported document preparation, data entry, records filing, communications, and cross-functional workflow continuity during the transition from Revera to Cogir.
Communication Clerk - St. Mary's General Hospital - Kitchener, ON
(2023-01 - 2023-04)
- Coordinated patient admissions, transfers, and discharges; prepared medical charts, physician orders, and diagnostic requests in collaboration with clinical teams.
- Triaged calls and inquiries from patients, families, and clinicians while following privacy requirements and hospital communication protocols.
Associate Dentist - Imax Dental Clinic - Deesa, India
(2020-10 - 2022-03)
- Conducted comprehensive examinations, interpreted diagnostic imaging, developed individualized treatment plans, and performed restorative, preventive, endodontic, and extraction procedures.
- Explained diagnoses, treatment options, postoperative care, and oral-health strategies in accessible language, adapting communication to each patient's needs and concerns.
- Maintained accurate clinical records and upheld professional ethics, patient safety, informed consent, and confidentiality standards.
Dentist (Intern) - Narsinhbhai Patel Dental College & Hospital - Visnagar, India
(2020-09 - 2021-09)
- Completed supervised rotations in general dentistry, oral surgery, periodontics, and other clinical departments, collaborating on evidence-informed treatment plans for diverse patients.
- Participated in community oral-health education and outreach, translating clinical concepts into practical preventive guidance for underserved populations.
