Case Manager - Centre for Newcomers - Calgary, Alberta
(2023-03)
- Continuously meet clients' health and human services requirements by overseeing the full Client care cycle, including assessing, planning, implementing, monitoring and evaluating supporting plans and progress
- Enhance department and organisation reputation by managing and accomplishing new and complex requests as well as exploring opportunities to add value to job accomplishments
- Determine client requirements by completing intake interviews, determining need for medical, psycho-social, and psychiatric evaluations and reviewing therapist evaluations, objectives and plans
- Monitor and improve staff performance and competence by providing educational resources, balancing work requirements with learning opportunities and evaluating the application of learning to changes in results
- Work with clients in a compassionate manner, intervening in crises and providing personal support
- Prepare accurate, detailed and confidential client records by reviewing case notes and collecting, analysing and summarising treatment and results data, trends and statistics
- Monitor and log client progress through weekly interdisciplinary meetings and evaluations, identifying treatment influences and disseminating results and obstacles to therapeutic team and family
- Achieve cost-effective budgets by monitoring expenses and implementing cost-saving actions and strategies
HR Consultant - UNICEF – ECARO (Regional Office for Europe and Central Asia) - Geneva
(2022-08)
- Received a Consultancy assignment to manage the end-to-end recruitment process for the posts approved by PBR in Hungary, Slovakia, Czech Republic, Turkey and Ukraine
- Process the recruitment for individual consultants and contractors aligned with company strategy, achieving harmonisation on crucial HR functions
- Support the onboarding process for newcomers and assist with their orientation process, establishing clear objectives and feedback consistent with the values of the company
- Train, guide and motivate newly recruited HR, Admin and Operations support staff to excel in their roles
- Accurately analyse the Global Staff Survey data for ECARO, in collaboration with regional focal points
Human Resources Consultant - UNICEF - Kabul, Afghanistan
(2022-02 - 2022-06)
- Promoted business profitability and development by successfully overseeing all aspects of the HR process, including hiring 15 consultants and contractors and supporting staff recruitment
- Supported staff learning and development programs, including processing around 50 L&D applications, mandatory courses and performance management for around 300 individuals
- Leveraged strong workload management expertise to process the benefits and entitlement for around 300 staff members
- Tracked metrics to assess performance of the HR function in supporting business goals such as scorecards and KPIs
Human Resources Associate - UNICEF - Kabul, Afghanistan
(2020-02 - 2022-01)
- Identified HR improvement opportunities, enhanced communication and re-engaged the workforce by overseeing information management and reporting
- Used comprehensive business and relationship management skills to influence, facilitate and implement change and outcomes of all reporting requirements
- Established appropriate best practice and benchmarks for the Afghanistan country office by managing HR recruitments, UNLP administration and all individual applications, including tracking L&D initiatives
- Recruited and hired around 30 consultants and contractors and supported staff recruitment
- Processed UNLP's for 30 national and international staff members and benefits and entitlement for 300 staff members
HR Specialist - USAID - DAI - Strong Hubs for Afghan Hope and Resilience (SHAHAR) - Kabul
(2019-10 - 2020-01)
- Enhanced leadership capability and employee engagement by training supervisors charged with conducting evaluations of staff members in their units and monitored compliance with the process
- Promoted continuous process improvement and change by establishing a system for personnel file maintenance to effectively manage staff timesheets and leave records
- Oversaw the complete recruitment process, including creating job descriptions and advertisements, short-listing candidates and interviewing and selecting the most suitable finalists
- Created and delivered unique training strategies and orientation sessions for new staff to ensure employee development, performance and productivity
- Entered HR data into Technical and Administrative Information System (TAMIS) and generating reports
HR Officer – Roving - International Rescue Committee - Kabul, Afghanistan
(2019-01 - 2019-09)
- Ensured employee information remained up to date by maintaining HRIS (Human Resources Information System) database and all other HR related tracking forms for 200 staff members
- Effectively processed several recruitment cases, including advertising jobs, screening applications, preparing a long and short list of applicants and scheduling interviews
- Selected the most suitable and trustworthy employees by conducting thorough background checks for all recruitment cases as well as orientation sessions for new employees
HR Officer and (Focal Point) - International Medical Corps - Kabul, Afghanistan
(2014-02 - 2018-04)
- Served as focal person for 8 provinces, processing recruitment cases and maintaining personnel files for over 400 staff members on a monthly basis
- Managed the Interview Committee for written tests and interviews for around 50 cases per year
- Conducted year-end evaluations, evaluations prior to end of the probation period or at end of each contract for over 400 staff members
Human Resources Assistant - International Medical Corps - Kabul, Afghanistan
(2013-11 - 2014-01)
- Oversaw all HR processes and systems for accuracy
- Updated and maintained confidential HR personnel files for over 300 staff members on a monthly basis
- Posted vacancies online and prepared list of received applications
- Managed the interview committee for written tests and interviews
