Personal Support worker - Extendicare - Scarborough, ON
(2025-06 - 2025-08)
- Delivered high-quality personal care, including bathing, feeding, dressing, repositioning, and using mechanical lifts, while upholding resident dignity, privacy, and safety.
- Demonstrated professionalism and teamwork by maintaining a clean appearance, punctuality, respectful communication, and actively assisting colleagues.
- Built therapeutic relationships by using residents' preferred names, listening empathetically, and providing emotional support during personal care routines, enhancing trust and comfort.
Personal Support worker - Seven Oaks - Scarborough, ON
(2025-04 - 2025-06)
- Provided compassionate, person-centred care by assisting residents with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, feeding, mobility, and repositioning while promoting dignity and independence.
- Followed infection prevention and control protocols, OHSA standards, and safe patient handling procedures, including the use of mechanical lifts and proper body mechanics to ensure a safe care environment.
- Collaborated with nurses and interdisciplinary healthcare teams, documented resident observations, reported changes in condition, and supported the delivery of high-quality, resident-centred care.
- Developed therapeutic relationships with elderly residents by providing emotional support, encouraging independence, and maintaining professionalism, confidentiality, and effective communication with residents, families, and staff.
PSW Skill Laboratory - Centennial College - Scarborough, ON
(2025-01 - 2025-04)
- Practiced essential PSW skills in a simulated lab setting using mannequins and real equipment to perform personal care, transfers, and mobility assistance.
- Applied proper infection control, communication techniques, and body mechanics to ensure safe and effective care in preparation for clinical placement.
Receptionist - Maple Health - Scarborough, ON
(2024-11)
- Managed front-desk operations by welcoming patients, answering phone calls, scheduling appointments, and providing accurate information while maintaining a professional and compassionate approach.
- Maintained patient records, updated electronic databases, processed forms, and ensured confidentiality of personal health information in compliance with privacy policies.
- Coordinated with healthcare staff, handled administrative tasks such as appointment reminders, billing support, and document management to ensure smooth daily clinic operations.
