Djerroud Lynda

Holder of a master's degree in telecommunications network engineering (ÉTS) and a master's degree in computer science specializing in networks and distributed systems, with over 3 years of professional experience in IT support, Windows server administration, and IT asset management. Currently employed at Ideal PC. Recognized for the ability to quickly diagnose incidents, strong customer service orientation, and methodological rigor.

Seeking a position as an IT support technician or analyst, or junior system/network administrator to contribute immediately.

IT Support Technician - Ideal PC - Montréal

(2026)

• Provide level 1 and 2 technical support to clients (hardware, software, peripherals)
• Diagnose and repair failures on workstations, laptops, and peripherals
• Install, configure, and update operating systems and business software
• Perform preventive maintenance and hardware assembly/repair
• Advise clients on the selection of hardware and IT solutions tailored to their needs
• Track interventions and document incidents

IT Support Technician - Index Communication - Algérie

(2021 - 2024)

• Provide first-level technical support to users
• Install and deploy IT tools across the entire asset base
• Diagnose and repair hardware and software failures
• Configure and support peripherals (printers, scanners, etc.)
• Improve first-call resolution rate and user satisfaction
• Train users on new tools and IT best practices

IT Support Technician - El Djazairia One - Algérie

(2021 - 2021)

• Install and maintain the company's IT equipment
• Manage the IT asset base using GLPI
• Administer Windows servers (2008 R2, 2012, 2016): DNS, DHCP, Active Directory
• Provide support to internal users (Windows 7/8/8.1/10, Office, hardware and software)
• Configure and deploy network printers

IT Specialist — Technical Sales - Paragora/Pcpack - Algérie

(2020 - 2021)

• Handle after-sales service and client technical support
• Provide technical solutions tailored to client needs
• Manage order tracking, invoicing, and client relations

Store Associate / Cashier - Winners - Montréal

(2024 - 2024)

• Customer service, cash handling, and teamwork in a dynamic environment

Master's Degree - Telecommunications Network Engineering - École de technologie supérieure (ÉTS) (2026 - 2026)

Master's Degree - Computer Science, specialization in Networks and Distributed Systems - Université des Sciences et de la Technologie Houari Boumediene (2018 - 2018)