Djetoh Igor Oura

Detail-oriented and dependable IT professionals with a Bachelor of Science in Cybersecurity & Digital Forensics, CCNA, and CompTIA Network+ certifications. Hands-on experience providing technical support, troubleshooting user and network-related issues, documenting incidents, and supporting technical operations. Strong knowledge of TCP/IP, DNS, DHCP, Cisco networking, IP addressing, and network troubleshooting, with academic and hands-on experience with BGP, OSPF, and IS-IS.

Strong customer service, communication, problem-solving, and documentation skills, with the ability to work independently and effectively in fast-paced team environments.

Data Center Technician I - Amazon

(2026-07)

• Receive and process incoming IT equipment, hardware, and replacement components in a fast-paced technical environment.
• Inspect equipment for accuracy, physical condition, and discrepancies before processing.
• Scan, track, and update IT asset information using inventory management systems to maintain accurate records.
• Maintain organized inventory of computers, hardware, peripherals, and replacement components.
• Prepare IT hardware for storage, refurbishment, and future deployment.
• Verify equipment and asset information to support operational accuracy and efficient technical operations.
• Identify and report damaged equipment, discrepancies, and inventory issues to appropriate personnel.
• Follow security requirements, safety procedures, and established SOPs while handling IT equipment.

Office Information Technology (OIT) Intern - Stevenson University

(2025-09 - 2026-06)

• Provided Tier 1 technical support to students, faculty, and staff through phone, email, and support requests.
• Troubleshot account access, document management, workflow, and application-related issues.
• Assisted users with technical requests and guided them through troubleshooting and issue resolution.
• Investigated reported problems, identified potential causes, and provided appropriate solutions or escalated issues when necessary.
• Documented technical issues, troubleshooting steps, resolutions, and procedures in accordance with university IT policies and security standards.
• Created and maintained electronic forms, automated workflows, and email communications for multiple university departments.
• Collaborated with users and departmental teams to resolve recurring technical issues and improve workflow efficiency.
• Maintained professional and effective communication while supporting users with varying levels of technical knowledge.

Rehabilitation Specialist - Sheppard Pratt - Frederick, MD

(2024-05 - 2025-11)

• Provided direct support in a fast-paced environment while maintaining professionalism and attention to detail.
• Communicated effectively with clients, coworkers, supervisors, and healthcare professionals to address issues and coordinate appropriate responses.
• Maintained accurate and confidential records in accordance with established policies and HIPAA requirements.
• Documented incidents, concerns, and daily activities accurately and in a timely manner.
• Responded appropriately to unexpected and emergency situations while following established procedures.
• Reported safety concerns and significant changes to supervisors and appropriate personnel.
• Demonstrated reliability, strong attendance, teamwork, and the ability to remain calm and professional under pressure.
• Followed established safety procedures and organizational policies while working independently and as part of a team.

Bachelor of Science - Cybersecurity & Digital Forensics - Stevenson University (2026-05)

Associate of Applied Science - Cybersecurity - Frederick Community College (2023-12)