Warehouse and Logistics Coordinator Jan 2021 – Present
Pride Pak Canada Ltd., Mississauga, ON
- Coordinating warehouse operations and supervising logistics team involved in overall supply chain procedures.
- Maintaing schedules for inbound and outbound shipments while making decisions on prioritizing trucks.
- Supervising loading and unloading of inbound and outbound shipments.
- Assisting in requisition of materials and supplies.
- Preparing and submitting weekly and monthly reports to Production Manager.
- Training new hires on company policies and safety procedures.
Lead Dispatcher / Heavy Haul & Overdimentional Permit Coordinator Aug 2018 – Dec 2020
Delta Express Inc., Asheville, NC
- Analyzed lane data, on-time performance, and costs to effectively negotiate rates with customers and 3PL brokers to ensure profitability and customer satisfaction.
- Implemented new rules and procedures within dispatch and operations.
- Directed and assisted dispatch employees with various issues.
- Procured heavy haul and overdimentional permits from most US states.
- Tracked, traced and organized permits for multiple shipments.
- Communicated with dispatch employees regarding the time-line for procuring permits.
- Obtained correct and optimal routing for specialized loads that complies with state laws.
- Provided cross-over training regarding permits to provide coverage during absences/vacation.
- Educated and informed drivers regarding permit details and restrictions.
- Ensured drivers’ compliance with company policies and procedures.
- Prepared and submitted weekly and monthly reports to Transportation Manager.
Transportation Dispatcher Feb 2016 – Jul 2018
Delta Express Inc., Asheville, NC
- Coordinated the flow of deliveries and pickups while staying abreast of daily priorities and weekly transportation targets.
- Developed and maintained strong professional relationships with customers and drivers.
- Booked loads independently and planned routes.
- Handled and addressed various delivery and pickup issues.
- Managed and resolved billing and service related complaints.
- Ensured drivers’ compliance with company policies and procedures.
- Prepared and submitted weekly and monthly reports to Transportation Manager.
Dispatch Assistant Aug 2015 – Jan 2016
Delta Express Inc., Asheville, NC
- Engaged prospective customers through cold calling and networking activities.
- Communicated with customers to make a note of any shipment handling requests.
- Ensured that the deliveries and pickups are done as per the allocated timeline.
- Provided timely customer communications and freight tracking.
- Recorded transportation and tracking data into TMS.
- Generated and verified freight bills and invoices.
- Maintained records of mileage, fuel use, repairs and other expenses.
