Dolly Kumar

Dedicated and customer-focused professional with strong experience in retail operations, team supervision, and customer service. Seeking full-time employment with an organization that values hard work and promotes career growth, where I can contribute my skills, take on new responsibilities, and continue developing professionally.

Supervisor - West Coast Duty Free - Pacific Border

(2016-06)

• Supervise employees, provide direction, and communicate company values and goals.
• Oversee inventory control processes and consistently meet or exceed inventory targets.
• Maintain a high standard of guest service with professionalism and enthusiasm.
• Serve customers by building rapport, providing accurate information, and promoting products to drive successful sales.
• Resolve issues and handle customer complaints calmly and effectively.
• Recruit, train, and motivate employees; evaluate sales performance; support development; and schedule shifts.
• Conduct regular performance appraisals and coach staff for ongoing growth and improvement.
• Balance the cash register and prepare daily cash deposits.
• Ensure visual merchandising standards are upheld, including displays, signage, and overall store appearance.

Customer Service Representative - Petro Canada

(2010-06 - 2017-04)

• Supported the Store Manager and sales team with daily operations, store upkeep, and initiatives to boost sales.
• Organized and sorted merchandise by category and stocked items neatly on display racks.
• Assisted with inventory control, restocking shelves, and monitoring stock levels.
• Accurately documented retail sales, including regulated items such as lottery tickets and cigarettes.
• Reconciled the cash drawer at the beginning and end of each shift, identifying and resolving discrepancies.
• Processed vendor payments and supported basic accounts-related tasks.
• Checked product expiry dates and replaced outdated items to maintain compliance and freshness.
• Assisted customers with purchases, locating products, and enrolling in loyalty or rewards programs.

Dispatch House Keeping Call Centre - Peace Arch Hospital

(2013-07 - 2014-12)

• Operated a centralized phone and computer system to answer, triage, and transfer incoming requests.
• Responded to all incoming emails and completed required follow-ups.
• Ensured all service requests were accurately logged and documented.
• Assigned tasks to housekeeping staff and followed up on completion.
• Demonstrated strong organizational skills to prioritize tasks and manage multiple requests while maintaining accurate records.
• Applied effective problem-solving, quick thinking, and sound decision-making to resolve issues and emergencies.
• Maintained high attention to detail in dispatching, scheduling, and record-keeping.
• Demonstrated strong time management skills to meet deadlines efficiently.
• Utilized technical skills and familiarity with dispatch software.

L.A. Matheson Secondary School (2006)