Don Gerard Taganahan

Dedicated hospitality and customer service professional with over 10 years of experience in luxury hotel operations and international airline ground services. Proven ability to deliver exceptional guest experiences, maintain high operational standards, and thrive in fast-paced environments. Recognized for strong communication, teamwork, attention to detail, and a commitment to exceeding guest expectations.

Housekeeping Attendant - Fairmont Chateau Lake Louise - Lake Louise, AB

(2022-09)

• Provide exceptional guest service while maintaining luxury hotel standards.
• Clean and prepare guest rooms, corridors, and service areas.
• Replace linens, towels, and amenities while ensuring quality standards.
• Report maintenance issues promptly and work efficiently in a team.

Assistant Supervisor – Ground Staff - Saudi Arabian Airlines - Pasay City, Philippines

(2019-03 - 2022-04)

• Supervised staff, coordinated passenger services, resolved customer concerns, and ensured on-time departures.

Duty Manager (Startup Team) - Swissport Inc. - Dammam, Saudi Arabia

(2018-10 - 2018-12)

• Supported startup operations and coordinated daily airport ground service activities.

Assistant Supervisor – Ground Staff - Saudi Arabian Airlines - Pasay City, Philippines

(2012-11 - 2015)

• Delivered passenger service and supported airport ground operations.

Hospitality and Tourism Management - Olds College (2022-09-19 - 2023-04-21)

Bachelor of Science - Hotel, Restaurant and Institution Management - De La Salle–College of Saint Benilde

Travel and Tourism Management - De La Salle–College of Saint Benilde