Customer Care Representative
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Over 10 years' experience as a District Manager with proven skills in developing and maintaining solid business numbers, building customer loyalty base and ensuring customer retention. In depth knowledge of analysis, creating exit strategies, report generation, vendor sourcing, and resource optimization strategies. Profound ability in task prioritization/coordination, processing documentation, correspondence, data entry, procedural compliance and issue resolution.
Excellence in processing documentation, customer service and best practices in client support. Recipient of multiple Awards for meeting and exceeding goals / expectations.
Store Manager - Carters
(2021-11 - 2026-04)
Store Manager - MM Food Market
(2020-01 - 2021-11)
Retail Operations Manager - Toronto Barber and Beauty - Toronto, Ontario
(2018-01 - 2020-06)
Assistant Category Manager - Beauty Systems Group Canada - Mississauga, Ontario
(2014-01 - 2017-12)
Assistant Replenishment Coordinator - Canada - Beauty Systems Group Canada - Mississauga, Ontario
(2005-01 - 2014-12)
District Manager - Beauticians Beauty Supply - Kitchener, Ontario
(2000-01 - 2005-12)
(Now known as Beauty Systems Group Canada)
Certification - Standard First Aid & CPR/AED Level C - FirstAid4U (2019-01 - 2019-12)
Certificate - Qualified Instructor - George Brown College
Certification - Advanced Food and Safety (2020-01 - 2020-12)
