Drashti Shah

PMP-certified Technology Project Manager with 6+ years delivering custom software, eCommerce, and AI-enabled applications in Agile, Waterfall, and hybrid environments. Owns projects from initiation to close, including scope, schedule, budget, risks, and client handoff. Managed a $1M USD project and led a cross-functional team of 30.

Acts as the primary point of contact who keeps business, technical, and third-party stakeholders aligned, and explains technical trade-offs in plain business terms. Delivered 95% client satisfaction across 15+ projects and cut bugs by 30% through stronger QA, UAT, and regression practices. Experienced in Jira, Confluence, and Microsoft Project, and uses Claude and Gemini to speed up specs and documentation.

Assistant Project Manager at Apparatus (2024-04 – 2026-09)

• Led a team of 6 (designer, developer, QA) and served as primary client contact across 4 concurrent engagements, keeping stakeholders aligned on scope, timelines, and priorities.
• Managed technical tickets and the backlog across 7+ active sprints in Jira, sequencing work by business priority and technical dependency.
• Defined requirements as PRDs, API contracts, and database schema input, and validated endpoints in Postman before handoff to development.
• Translated technical constraints into plain business language for clients, and wrote tickets with clear acceptance criteria so developers and QA worked from the same definition of done.

Project Manager at Propelius Technologies (2020-09 – 2023-12)

• Owned delivery of a $1M USD project, managing scope, schedule, budget, and dependencies across design, development, and QA.
• Led a cross-functional team of 30 and managed 6-7 projects at once; worked with HR on hiring and with Sales on new clients and account growth.
• Delivered an eCommerce platform from scratch (PRDs, database schemas, API contracts, Postman-validated integrations, admin panel for orders, products, and inventory), reaching 750+ active users in 3 months and 375K AED in revenue.
• Served as design partner on a healthcare patient portal redesign, from requirements gathering through design delivery and client handoff.

Project Coordinator at Eleiss (2018-09 – 2020-08)

• Coordinated multiple concurrent workstreams with 100% stakeholder visibility and a 97% on-time deadline rate over 2 years.

Software Engineer (QA & Dev) at Eleiss (2018-02 – 2018-08)

• Designed test cases and logged defects on software projects, building the technical grounding that now shapes how delivery risks get assessed.

Computer Mentor & Website Redesign Lead at GWSA (2024-10 – Present)

• Led the end-to-end website redesign for the Guelph Wellington Seniors Association (GWSA), a 50+ member non-profit, from stakeholder interviews through launch, using Relume for design and Claude and Gemini for content and workflow, with an accessibility-focused, user-centred approach.
• Teaches digital skills to seniors as a computer mentor.

Bachelor in Computer Engineering (2018)