Dron Patel

IT Support Specialist at ERP Buddies Inc. (2023-01 – 2026-01)

Deployed and configured JAMF Pro, JAMF Radar, and Okta SSO organization-wide from scratch, standardizing device management and authentication across 200 endpoints.
Owned the full service-ticket lifecycle — logging, triage, resolution, and follow-up — in NetSuite, resolving 15-20 tickets/week and maintaining first-contact resolution.
Built and ran the IT onboarding process for new hires (imaging, software loading, permissions, and hardware configuration), cutting average setup time.
Administered Microsoft 365, Azure AD, and Exchange plus SaaS tools (Google Workspace, Zoom, Slack, 1Password), managing accounts, MFA, and role-based access for 200 users.
Collaborated with JAMF to automate and deploy policies to remote advisor machines, reducing manual configuration on 200 distributed endpoints.
Provided on-call and after-hours support for remote sites, responding to outages and critical incidents under a documented end-to-end incident-management process.
Supported macOS, Windows, and Linux (Ubuntu, Red Hat, Kali) environments and VMware / Hyper-V virtualization, including patching, backups, and endpoint security.

IT / Infrastructure & Security Support at ZoomerMedia (2026-01 – 2026-02)

Supported critical infrastructure recovery during a ransomware incident — service restoration, backup validation, and post-incident recovery — helping restore operations.
Rebuilt Active Directory from scratch: deployed Windows Server 2019, promoted domain controllers, configured DNS, joined domains, and migrated servers/systems from the legacy domain.
Recovered business data from tape backups using Veritas Backup Exec — catalog review, backup-set validation, storage configuration, inventory scans, and restore troubleshooting.
Recovered VMware ESXi hosts, including rebuild preparation, boot-media troubleshooting, iLO access verification, and coordination of virtualization recovery steps.
Configured and troubleshot RADIUS/NPS authentication with Duo Authentication Proxy, diagnosing failures through log and error-code analysis, packet-flow review, and firewall validation.
Segmented ATM network infrastructure on SonicWall (interfaces, VLANs, DHCP scopes) and deployed a dedicated TP-Link switch to fully isolate the segment for security and compliance.
Hardened printer and endpoint security (Konica Minolta): disabled unnecessary protocols, enforced administrator access controls, and documented business risk of insecure configurations.
Authored technical documentation for firewall changes, VLAN implementation, printer hardening, and backup-recovery and remediation procedures, and reported progress and blockers to stakeholders.

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