Dyna Visene

Versatile professional with experience in private residences, administration, customer service, and the healthcare field. My experience as a patient care attendant allowed me to develop an excellent knowledge of the private residence environment, residents' needs, and collaboration with care teams. Through my experiences as a secretary at Clinique La Providence, a community agent at Clinique La Force, and a banking customer service agent, I have strong skills in reception, call management, file processing, administrative organization, and communication with a diverse clientele.

Professional, organized, and empathetic, I am able to provide courteous service to residents, families, and staff.

Patient Care Attendant - Résidence privée

(2025-05)

• Ensure the daily support and well-being of residents.
• Respond to residents' needs with empathy and professionalism.
• Collaborate with nurses, attendants, and other care team members.
• Communicate effectively with families and the work team.
• Carry out observations and relay relevant information.

Secretary - Clinique La Providence

(2018 - 2023)

• Welcome patients and provide professional service.
• Answer calls and handle information requests.
• Schedule appointments and manage administrative follow-ups.
• Prepare, file, and update patient records.
• Provide administrative support to the clinic.

Community Agent - Clinique La Force

(2017 - 2018)

• Welcome and assist users.
• Provide information and referral services.
• Follow up on community files.
• Collaborate with care providers and partners.
• Provide administrative support for clinic activities.

Banking Customer Service Agent - Capital Bank

(2015 - 2017)

• Welcome clients and address their needs.
• Perform routine banking transactions.
• Process requests and follow up on client files.
• Deliver high-quality customer service.
• Handle confidential information with discretion.

Bachelor's Degree - Administration - Université publique du Sud aux Cayes (UPSAC) (2011 - 2015)

DEP - Communication - Universite américaine de la Caraïbe (AUC) (2010 - 2011)

DEP - Computer Science - Alliance informatique (2010 - 2010)