Ed Povhe

Service-driven hospitality and operations professional with 14 years of experience owning and operating a highly rated fine-dining restaurant in Okotoks. Proven ability to welcome guests, manage bookings and payments, answer inquiries, resolve concerns calmly, and coordinate staff and suppliers in a fast-paced environment. Brings extensive local knowledge, strong computer and administrative skills, and a consistent record of creating positive guest experiences, including maintaining a 4.9-star rating for 11 consecutive years.

Fluid Pumping Operator - FluidPro Oilfield Services Ltd. - Grande Prairie, AB

(2024-03)

• Communicate clearly with supervisors and dispatch using two-way radios, follow detailed instructions, and remain calm and organized in demanding field conditions.
• Train and support new employees in operating procedures, safety expectations, hazard identification, and accurate documentation.
• Maintain a dependable and safety-focused approach that has contributed to passing 100% of worksite audits.

Logistics Coordinator - Trans Mountain Expansion Contract - Banner Environmental Engineering Ltd. - Abbotsford, BC

(2023-03 - 2024-03)

• Coordinated maintenance and day-to-day operational support for 20+ vehicles and four crew houses, responding to requests and working with multiple service providers.
• Built productive relationships with mechanical, building maintenance, and waste disposal contractors in a new region with no established supplier network.
• Maintained accurate records in a corporate maintenance system, tracked billing KPIs, and monitored schedules and service requirements.

Founder / Owner - Bistro 1882 - Okotoks, AB

(2009-01 - 2023-03)

• Welcomed guests and managed the complete customer experience, including reservations, inquiries, special requests, seating, payment processing, and follow-up service.
• Responded to guests in person and through phone and online booking channels, providing information and resolving concerns promptly to protect satisfaction and loyalty.
• Built a local hospitality destination that maintained a 4.9-star rating on OpenTable and Google Reviews for 11 consecutive years and was voted Most Romantic Restaurant in Okotoks from 2011 to 2023.
• Coordinated employees, suppliers, maintenance providers, bookings, inventory, marketing, finance, property operations, and health and safety to ensure smooth daily service.
• Purchased a failed 20-seat restaurant and increased sales by 80% in the first year and a further 45% in the second through attentive service, effective operations, and strong customer relationships.

Logistics Contractor - Vitran - Saskatoon, SK

(1998 - 2008)

• Led 18+ employees and coordinated more than 20 daily inbound and outbound truckloads while balancing time-sensitive requests and service commitments.
• Improved on-time delivery performance year over year and reduced product damage insurance claims by 60% through careful coordination and problem resolution.
• Communicated with employees, drivers, customers, and service providers to keep daily operations running smoothly.

Owner / Partner - Keith & Herb - Saskatoon, SK

(1992 - 1998)

• Led customer relations and business development for a six-bay automotive service operation, explaining service needs and responding to customer concerns.
• Increased sales by 200% in the first two years through responsive service, quality workmanship, and strong customer retention.