Eddie Evans

System Landscape Design & Planning - Collaborate on defining the SAP system architecture (DEV, QA, PROD, Sandbox), Align infrastructure design with SAP RISE service parameters, Provide guidance for planned upgrades and implementations, Support SAP license management input and optimization Technical Administration & Configuration - Manage SAP systems instances/clients within the RISE environment, Maintain TMS, RFCs, and CTS+ setups, Configure SAP Fiori frontend server, Manage Print Workflows and Output Processing Patching, Upgrades & Maintenance - Coordinate kernel patches, support packages, and upgrades with SAP RISE, Support post-upgrade validation and testing activities, Implement SAP Notes and minor Support Packages via SPAM/SAINT, Communicate maintenance schedules and impacts to stakeholders

Sr SAP BASIS at Petronas Canada (2025-10 – Present)

• System Landscape Design & Planning - Collaborate on defining the SAP system architecture (DEV, QA, PROD, Sandbox), Align infrastructure design with SAP RISE service parameters, Provide guidance for planned upgrades and implementations, Support SAP license management input and optimization
• Technical Administration & Configuration - Manage SAP systems instances/clients within the RISE environment, Maintain TMS, RFCs, and CTS+ setups, Configure SAP Fiori frontend server, Manage Print Workflows and Output Processing
• Patching, Upgrades & Maintenance - Coordinate kernel patches, support packages, and upgrades with SAP RISE, Support post-upgrade validation and testing activities, Implement SAP Notes and minor Support Packages via SPAM/SAINT, Communicate maintenance schedules and impacts to stakeholders
• Coordination with SAP RISE Operations (ECS) - Act as a liaison between internal teams and SAP RISE Delivery Management, Escalate issues, track SLAs, and drive resolution of service requests, Participate in service reviews and improvement planning
• Documentation & Compliance

Lead, SAP BASIS at Deloitte Canada (2022-05 – 2025-10)

• Supervising a team of 4 SAP Basis Administrators providing 7/24 support all SAP-centric and Non SAP Operate engagements
• Responsible for activities including system design, implementation/upgrade/patching, strategic planning, monitoring, optimization, and security vulnerability mitigation
• Providing technical guidance and support for team members
• Ensuring SAP/industry best practices and process controls are followed and complied
• Collaborating and building strong relationships with clients and participating teams
• Perform Monthly maintenance outages
• On-Call duties as required

SAP Technical Advisor at Treasury Board of Canada (2018-09 – 2022-05)

TBSs Information Management and Technology Directorate (IMTD) is supporting the Central Agencies Cluster – (CAC_SS) of which one of the mandates is to deliver SAP Financials to thirteen government departments and agencies. The current environment is ECC6 Service Pak 7 Enhancement Pak 7. NetWeaver 7.4 is used for Adobe Document Services (ADS).

The platform is a combination of Windows Server 2008/2012 and Microsoft SQL 2008/2012. OpenText Archive Server 10.5 is used as the document repository. Provided a transition plan to move from the current environment to a cloud-based environment using ECC6 and S4 HANA.

• Providing daily operational support to, but not limited to the CAC-SS SAP application, access, make recommendations, implement Modifications to OpenText Archive Server, and guide and participate in the transition plan/strategy to the cloud environment which is Linux based
• Assisted with the migration of the current environment to a cloud-based environment using ECC6 and S4 HANA
• Troubleshoot all issues and managed the creation of SAP messages for resolution of related components
• Applied SAP Notes to fix SAP System errors
• Installed SAP support packs and plugins across different SAP landscapes
• Performed SAP Kernel updates
• Performed SAP system refreshes and client copies

SAP Functional Application Architect level 2 at Canada Revenue Agency (2018-02 – 2018-03)

Implementation of SAP Solution Manager 7.2 w/ S4HANA Database. Participate in the analysis, design, development and implementation of Solution Manager 7.2 on a new S4 HANA database. Provide technical solutions based on business requirements by sharing expertise on the subject.

Work with functional teams to implement technical components of the solutions as well as resolve issues that arise from functional and user acceptance testing. Provide knowledge transfer to the project team through individual and group training and demonstrations. Complete written documentation of the implementation.

• Assisted the project team to ensure the current ChaRM customizations and approval workflows are functioning in the new version of Solution Manager 7.2 on a new S4 HANA database

SAP Basis level 3 at Citizenship and Immigration Canada (2017-09 – 2018-02)

Technical Blueprint document for SAP migration to a GoC end state platform. Provide advice/guidance and a blueprint (plan) to migrate IRCC's instance of SAP to an end state data centre and new platform. Install, monitor, upgrade and maintain hardware and software working with Project Managers, technical resources, developers, and clients/stakeholders to maintain and improve software performance. Work within a team environment with multiple stakeholders.

• Provided a build book for the end state migration based on future GoC plans for SAP
• Updated project team with related briefings and status reports, plans and other related documentations

SAP Basis Administrator at City of Cambridge (2016-10 – 2017-09)

• Installed and configured S/4HAHA 1610 and BW4HANA using NetWeaver 7.5 on a Linux environment with Windows Server 2012 R2 for Sandbox, DEV, QA & Prod environments
• Installed and configured SAP BI Platform 4.2 SP3, SAP Lumira server for BI Platform, SAP BI Client Tools and SAP Design Studio
• Install SAP Enable Now in a HANA DB environment

SAP Basis Administration and Security - Oracle 11.2.0.4 Upgrade at Hydro One (2015-04 – 2015-10)

Upgrade the Oracle databases to version 11.2.0.4., upgrade the SAP kernels, apply BW Support Packs and Plugins for ERP ECC 6.0 NetWeaver 7.3 EHP and BW systems in a Unix/Oracle environment. Provide BASIS and SAP Roles and Authorization configuration support for multiple SAP Landscapes with multiple company codes and the SOD clean up as requested.

• Defined project scope and duration by directing and helping the team with the gathering and development of detailed low-level business/functional requirements for SAP as it related to the SAP and Oracle upgrades
• Troubleshoot issues and manage the creation of SAP messages for resolution
• Applied SAP Notes, support packs and plugins
• Day-to-day basis operations, including moving transports, user creation, problem investigation, and training junior Basis Administrators

SAP Basis Consultant at L.V. Lomas (2015-01 – 2015-03)

Solution Manager 7.1 and ECC ERP 6.0 NetWeaver 7.0 EHP 3 to EHP 7 Upgrade. Upgrade and configure Solution Manager Version 7.1 and upgrade ERP 6.0 NetWeaver 7.0 EHP3 to EHP7 in a Windows and MS SQL environment.

• Performed SAP Kernel updates
• Upgraded SAP ERP 6.0 NetWeaver 7.0 EHP3 to EHP7 in a Windows and MS SQL environment

SAP Basis Consultant at Kruger Products (2014-07 – 2014-09)

Upgrade BW SAP NetWeaver 7.0 to 7.4 / SAP Content Server Implementation. Implement the SAP Content Server using existing hardware and provide technical support to clients during the upgrade of BW SAP NetWeaver 7.0 to 7.4, in a UNIX and Oracle environment.

• Installed, administered and monitored the SAP Content Server
• Performed upgrades for SAP ERP 6.0 EHP, SAP BI NetWeaver 7.0 upgrade to 7.4 systems using the new installation methods (SUM, SAINT, SPAM)
• Upgraded SAPGUI to 7.40
• Configured all Basis activities for the clients ECC 6.0 system to connect to the SAP Cloud system

SAP Basis and Authorizations Consultant / Database Application Specialist at County of Simcoe

SAP BW and eRecruiting Upgrade, Solution Manager 7.1 Installation.

Programming Certificate – Humber College