Edgar Garcia

Experienced Asset Protection, Loss Prevention, and investigations professional with previous retail Loss Prevention management experience and a background spanning retail security, investigations, military service, and operational leadership. Experienced in floor and CCTV surveillance, theft detection, incident investigation, apprehension procedures, evidence preservation, investigative reporting, shortage prevention, safety, employee training, and customer-focused security.

Lead Operations / Team Leader-Supervisor at RXO Logistics (2022-08 – Present)

• Coordinate high-volume operational activity, identify issues, manage exceptions, and maintain accurate documentation.
• Support team members through direction, training, workflow coordination, and issue escalation.
• Monitor processes for discrepancies, safety concerns, and compliance issues; support inventory and cycle-count processes.
• Communicate with internal teams and external stakeholders to resolve problems efficiently and apply established safety and operational procedures.

Level 3 Personal Trainer at Club16 Trevor Linden Fitness (2024-03 – Present)

• Deliver professional client-focused service in a high-traffic environment while maintaining accurate and confidential records.
• Conduct structured assessments, communicate findings clearly, and maintain awareness of facility safety and client concerns.

Assistant Loss Prevention Manager at Nordstrom (2014-07 – 2018-11)

• Conducted retail Loss Prevention activities focused on protecting company assets, reducing theft, maintaining safety, and minimizing shortage.
• Conducted sales-floor and CCTV surveillance to identify suspicious behaviour, theft, and security concerns.
• Investigated theft, policy violations, suspicious activity, safety incidents, and other Loss Prevention matters.
• Supported and conducted apprehension activities in accordance with company policies and established procedures.
• Prepared detailed investigative and incident reports and preserved information and evidence relevant to investigations.
• Worked with store leadership, employees, security personnel, and external partners during investigations and incident response.
• Supported shortage-reduction strategies, Loss Prevention audits, safety initiatives, and identification of operational vulnerabilities.
• Trained and coached employees on Loss Prevention awareness, theft prevention, safety, and response procedures.
• Maintained confidentiality, sound judgment, and composure during apprehensions, investigations, and confrontational situations.

Infantry Reservist, Corporal at Canadian Armed Forces (2016-04 – 2021-11)

• Worked in a structured environment requiring discipline, accountability, situational awareness, teamwork, and procedural compliance.
• Developed leadership experience and the ability to remain composed and make sound decisions in demanding situations.

Diploma in Criminal Justice – Law Enforcement Specialization – Columbia College (2019)

Diploma in Correctional Studies – Bow Valley College