Ednaa

Motivated and detail-oriented Bachelor of Arts (Psychology) student at the University of Alberta with experience supporting federal government operations, customer service, data management, and administrative processes. Proven ability to maintain confidentiality, manage competing priorities, and deliver accurate work in fast-paced environments. Bilingual in English and French with strong interpersonal, organizational, and problem-solving skills.

Recognized for professionalism, adaptability, and commitment to providing excellent service to clients, colleagues, and stakeholders.

Program Assistant (CR-4) - Government of Canada - Edmonton, Alberta

(2022-05 - 2022-09)

Supported daily administrative operations within a high-volume federal government environment.

• Entered, reviewed, and maintained confidential information with a high degree of accuracy.
• Organized electronic and physical records while ensuring compliance with privacy and security requirements.
• Assisted staff with documentation, correspondence, and workflow coordination.
• Prioritized multiple tasks while meeting deadlines and maintaining attention to detail.
• Collaborated effectively with team members to support operational objectives and service standards.
• Demonstrated professionalism and discretion when handling sensitive information.

Store Associate - Dollarama - Edmonton, Alberta

(2025-06)

Deliver high-quality customer service in a fast-paced retail environment.

• Process cash, debit, and credit transactions accurately.
• Assist customers with inquiries and problem resolution.
• Maintain organized merchandise displays and inventory levels.
• Work collaboratively with team members to achieve operational goals.
• Support inventory control and stock replenishment activities.

Server - Buffet Royale Carvery - Edmonton, Alberta

(2023-12 - 2024-01)

• Provided professional customer service to a diverse client base.
• Managed customer requests efficiently while maintaining service standards.
• Processed transactions and balanced payments accurately.
• Resolved customer concerns with professionalism and diplomacy.

Lunchroom Supervisor - Rutherford School - Edmonton, Alberta

(2021-11 - 2021-12)

• Maintained a safe and respectful environment for students.
• Applied conflict resolution and communication skills to address concerns.
• Demonstrated leadership, responsibility, and sound judgment.

Bachelor of Arts - Psychology - University of Alberta (2028-04)

High School Diploma - École Alexandre-Taché