Eholo Castro Salcedo

I believe that the journey to success is a marathon that should be enjoyed, while looking for ways to constantly learn, create and innovate; it is never too late to do these things. Challenges will always be present, but having clear goals and objectives will allow real growth, while pursuing great accomplishments. I am a Network Operations professional with experience in the Telecom and IT industry. For additional information see my linkedin @eholo-castro-salcedo

Network Surveillance Engineer I (DISH Network / Echostar)

• Monitors DISH Network's 5G network at the transport level and cloud infrastructure.
• Troubleshoots issues with Cisco routers and tracks resolutions through ticketing systems.
• Analyzes network failures to maintain high availability (>99.5%).
• Supports end-to-end monitoring and escalates complex issues.

• Provides support for virtualized ORAN systems used in DISH's network.
• Troubleshoots cloud, infrastructure, and ORAN related problems.
• Escalates complex issues and documents resolutions.
• Monitors network health, mentors junior technicians, and contributes to process improvement.

• Provides Tier 1 support for DISH's 5G network.
• Monitors network events and reports issues through ticketing systems.
• Coordinates change management across different teams.
• Executes simple changes and validates their impact on monitoring.
• Requires understanding of 5G Core and O-RAN functions.

• Provides L1 support for DISH's 5G network.
• Monitors and troubleshoots cloud-based network infrastructure.
• Creates incidents and coordinates change management.
• Requires understanding of Cisco, AWS, and 5G network functions (both core and ORAN).

• Provided customer service and mobile troubleshooting experience (included for informational purposes).

Colorado Technical University - Denver, USA

• Master of Science in Management: Information Systems Security
  • May 2020 - May 2021
  • GPA: 4.0

• Bachelor of Science in Sociology / Criminology Certificate
  • 2014 - 2018
  • Activities and Societies: American Sociological Association