Ehtheram Uddin

Store Manager and Mobile Device Technician with 1 year of experience managing retail operations, smartphone diagnostics and repair, inventory control, sales, and customer service. Engineering graduate with strong communication, leadership, and technical skills seeking opportunities in retail management, technical support, sales, or operations.

Store Manager & Mobile Technician - MobileSnap - Edmonton, Alberta

(2023 - 2024)

• Managed day-to-day retail store operations.
• Diagnosed and repaired smartphones including screens, batteries, charging ports, and software issues.
• Handled sales, inventory, POS transactions, and customer support.
• Trained staff and maintained high service standards.
• Resolved customer issues professionally.

Customer Service Specialist - Amazon

(2024-01 - 2024-03)

• Provided non-voice customer support for the German marketplace.
• Resolved customer inquiries while meeting productivity targets.

Assistant Case Specialist - Amazon

(2023-09 - 2023-12)

• Processed OTC claims accurately and collaborated with internal teams.

Bachelor of Engineering - Electrical & Electronics Engineering - Lords Institute of Engineering and Technology (2019 - 2023)