Ekaterina Popova

A young professional with a customer service and administrative background, looking for remote opportunities. Passionate about HR management and recruitment.

Administration clerk

Market on MillstreamJan 2023-Jan 2024

• Communicated with customers in person and via the phone and accommodated their concerns and inquiries
• Collected statistical and financial data from invoices and made changes in the SMS corporate computer system 
• Effectively organized, correlated, and filed paperwork
• Carried out day-to-day duties accurately and efficiently
• Price changes, preparation of price tags 
• Managed interactions with callers, customers, and colleagues respectfully, collaboratively, and professionally to contribute to a harmonious, productive work environment
• Successfully applied skills and ability to operate office equipment

ETG (Ostrovok)

Dec 2019 - Dec 2021 

• Communicated with B2B and B2C partners of ETG (Emerging Travel Group) including hotels, guest houses worldwide, and its suppliers (Hotelbeds, Agoda,
• Expedia), carefully handled reservations of clients and accommodated their concerns and requests through effective communication via phone and email
• Collected statistical data and prepared reports
• Quickly mastered new skills and applied them to daily tasks, improving job efficiency and productivity
• Carried out day-to-day duties accurately and efficiently
• Demonstrated respect, positive and professional attitude, and willingness to help clients when necessary
• Worked flexible hours; weekends and holidays shifts

Business Administration Diploma in HR Management And Leadership

Camosun College, Victoria, BC

Apr 2024   Master's Degree In International Business, Business Administration – HR Management & Leadership

Rostov State University of Economics

Jan 2021   Bachelor's Degree In Economics And Finances

Rostov State University of Economics

Jan 2019