Ela Onal

Outgoing and dependable high school student with experience in customer service, tutoring, event support, and student leadership. Strong communicator who enjoys working with people, supporting teams, and taking initiative. Experienced in working with children, assisting customers, supporting front-desk operations, and organizing school and community activities. Quick to learn, organized, and committed to creating a positive experience for others.

Volunteer Peer Tutor at Muses Academy (2025-10 – 2026-01)

• Provided multiple tutoring sessions each week for Grade 1–4 students in English, Math, and Science.
• Adapted explanations and activities to meet different learning styles and individual student needs.
• Worked with instructors to support curriculum expectations and student learning.
• Supervised students during activities while maintaining a safe and welcoming environment.
• Organized interactive activities, including baking projects, to encourage communication and teamwork.

Customer Service Associate at Burnaby Hospice Thrift Store (2024-07 – 2024-08)

• Provided friendly and professional service to customers in a busy retail environment.
• Answered customer questions and handled concerns with patience and empathy.
• Supported the training of new staff and helped maintain consistent service standards.
• Organized tasks and merchandise to support an efficient store workflow.
• Worked collaboratively with staff to keep the store organized and customer-ready.

Volunteer at Metropolis Eye Care (2026-03-16 – 2026-03-27)

• Greeted patients and supported front-desk check-in in a professional clinical environment.
• Assisted optometrists with pre-testing and preparation for eye examinations.
• Organized lenses and optical equipment to maintain an orderly workspace.
• Supported staff with lens handling and selection while learning about prescriptions and frame options.
• Developed stronger communication and customer-service skills through patient interaction.

– Burnaby South Secondary School (2027-06)