Elena Poterlevych

Customer-focused retail and hospitality professional with 7 years of hands-on experience in a busy restaurant environment, including ownership and front-of-house operations. Experienced with POS/cash handling, customer service, telephone inquiries, order taking, guest assistance and teamwork.

Hospitality

Management graduate with strong communication, organization and problem-solving skills.

Maple

Ridge resident seeking a local retail position.

Owner / Front-of-House & Customer Service - Bay Moorings Restaurant - BC

(2015-01 - 2022-12)

• Managed day-to-day customer-facing operations while working directly alongside the team.
• Operated the cash register/POS, processed payments, took orders and handled telephone inquiries.
• Welcomed and seated guests, provided table service, delivered food and responded to customer needs.
• Helped resolve customer concerns professionally and maintained a welcoming service environment.
• Supported staff across different duties during busy periods and understood the importance of teamwork, reliability and efficient service.

Esthetician / Customer Service - ClauDiva's Salon & Spa - Coquitlam, BC

(2024-09 - 2025-09)

• Provided professional one-on-one customer service in a busy salon and spa environment.
• Communicated with clients, supported appointments and maintained a clean, organized and welcoming workspace.

Diploma - Hospitality Management - Vancouver Community College (2015-12)