HealthTech Strategist at Slate Strategies (2025-01 – Present)
- Drive business development for UniDoc Health Technologies, generating and developing qualified healthcare and pharmacy sector opportunities across Canada and the U.S.
- Leverage professional networks to create strategic introductions and support end-to-end sales cycle activities, including client engagement, meetings, and follow-ups.
- Collaborate with internal teams to align outreach strategy, support proposal development, and advance opportunities toward closure.
Pharmacy Account Manager at DeliveryEase (2024-01 – 2025-01)
- Drove revenue growth by expanding Canadian partnerships and executing targeted go-to-market strategies aligned with executive priorities, increasing client acquisition and engagement.
- Built and managed a strong sales pipeline by developing strategic relationships with key stakeholders, consistently identifying upsell and cross-sell opportunities to grow account value.
- Led end-to-end client engagements—from prospecting to deal execution—by aligning customer needs with product solutions, accelerating adoption and delivering measurable business outcomes.
Business Transformation Consultant at Kalo Health Solutions (2022-01 – 2024-01)
- Improved Operational and workflow efficiencies by 15% by delivering a digital optimization roadmap
- Improved decision-making speed by 30% by establishing KPI and governance frameworks, resulting in stronger accountability and clearer project control
- Generated multi-million-dollar annual savings by optimizing end-to-end workflows, resulting in improved service delivery across healthcare and retail environments
Project Manager at Shoppers Drug Mart / Loblaw Companies (2019-01 – 2022-01)
- Scaled prescription processing from 75 to 20,000+ per day by leading an enterprise $20M+ Centralized Refill Solution project, resulting in continuity of care during COVID-19 and improved throughput.
- Improved prescription turnaround time by 35% by standardizing processes across 1,300+ pharmacies, resulting in higher operational consistency and efficiency.
- Delivered on time and within budget by leading cross-functional IT, vendor, and operations teams through planning, UAT, implementation, and stabilization, resulting in successful enterprise deployment.
- Improved executive readiness by tracking milestones and critical-path risks, resulting in stronger Go/No-Go decision support and transparent reporting.
Project Manager & Senior Business Analyst at Rexall Pharma Plus (2018-01 – 2019-01)
- Improved cross-department collaboration by 25% by delivering structured project reporting and stakeholder updates, resulting in smoother execution
- Improved patient experience by executing a multi-phase initiative focused on service flow, resulting in reduced average wait times
- Increased operational efficiency by designing and launching a digital workflow model, resulting in improved labour allocation and operating cost savings
Progressive Leadership Roles at Shoppers Drug Mart / Loblaw Companies (2006-01 – 2018-01)
Advanced through multiple roles across project management, service delivery, business analysis, and change leadership, driving large-scale healthcare and enterprise technology initiatives across Canada. Management and contributed to Pharmacy IT projects exceeding $100M in value, including national eHealth deployments, digital workflow transformations, and enterprise system rollouts, consistently improving operational performance, compliance, and user adoption.
- Directed a $15M+ Office 365 migration across 1,300+ locations, achieving 95% adoption within six months and reducing IT support tickets by 20% through effective change management and user enablement strategies.
- Delivered measurable operational improvements by redesigning service delivery and incident management processes, increasing SLA adherence by 25% and reducing resolution times. Played a key role in launching the Patient Contact Centre in under three months, onboarding 120+ healthcare professionals, and medication adherence.
- Led national pharmacy system rollouts, acquisitions, and operational transitions, implementing automation technologies that reduced prescription errors by 22%. Developed training programs and SOPs that accelerated onboarding by 30% and enhanced regulatory compliance.
- Recognized for bridging business and technology, leading to decreased pharmacy incidents by 27%
