Elie Kantoussan

Results-driven IT Manager and Infrastructure Leader with hands-on experience directing enterprise IT infrastructure, cloud operations, cybersecurity, and digital transformation programs. Proven track record managing dual-site, high-availability infrastructure (99% uptime) and leading internal teams alongside multi-vendor ecosystems in fast-paced, mission-critical environments. Currently completing an MBA in Project Management; skilled in Agile delivery, ITIL-aligned service management, business analysis, and cross-functional stakeholder leadership.

Bilingual (French/English); open to relocation to Canada.

IT Manager / Smart Metering & Prepayment Manager at Energie Rurale Africaine S.A. (2022-02 – Present)

• Lead a cross-functional team of 4 direct engineers plus a multi-vendor ecosystem (smart metering hardware, M2M/GSM connectivity, SMS payment gateway, API integration partners, datacenter service providers), delivering IT infrastructure and metering operations for 45,800+ customers across 43,000+ smart meters and 444 data concentrator units (DCUs).
• Maintain 99% infrastructure uptime through a dual-site datacenter architecture, with real-time VMware replication of critical virtual machines from the primary to the secondary site — ensuring business continuity and disaster recovery readiness.
• Own end-to-end smart metering and prepayment operations, including real-time collection monitoring dashboards, remote (M2M/SMS) meter management, and revenue and performance reporting for executive stakeholders.
• Negotiate and manage vendor SLAs and contracts across metering, connectivity, payment, and integration partners to guarantee uninterrupted service delivery.
• Drive digital transformation initiatives — BI dashboards and automated reporting — improving visibility into network performance and collection KPIs across the organization.

Systems & Network Administrator / Developer at Energie Rurale Africaine S.A. (2019 – 2022)

• Administered Windows Server and Linux environments, network infrastructure, and internal business applications while developing web and mobile tools to support operational teams.
• Supported early-stage smart metering rollout, contributing to systems integration and troubleshooting for a growing infrastructure footprint.

Web & Mobile Developer / IT Trainer / Systems Administrator at Prior Roles

• Built foundational expertise in systems administration, software development (PHP, JavaScript, Python), and end-user training across multiple organizations.

MBA 2 in Project Management – Groupe ISM, Senegal

Master's Degree in Software Engineering – Université Virtuelle du Sénégal (UVS)

Bachelor's Degree in ICT Management

Bachelor's Degree in Computer Science