Elijah Gonzales (Eli)

Strategic Business Operations and Procurement Professional with over a decade of experience in account management, technical administration, and high-volume supply chain coordination. Proven expertise in supplier purchasing, vendor negotiations, and streamlining logistical workflows to enhance profitability. Adept at managing multi-disciplinary teams and bridging the gap between technical service operations and corporate business objectives.

Branch Coordinator at MRC Wireless (2024-01 – Present)

• Direct business operations for the Kitchener branch, overseeing service scheduling and technician project coordination.
• Execute the full procurement cycle, managing order entry, vendor repair processing, and supplier communications.
• Drive operational efficiency by managing shipping/receiving and providing high-level sales support to ensure seamless product delivery.

Content Coordinator at Cineplex Digital Media (2021-01 – 2024-12)

• Managed digital media content lifecycles, ensuring alignment between technical deployments and customer business goals.
• Led cross-functional problem-solving initiatives and conducted rigorous testing for custom software deployments.

Technical Support / Linux Analyst at Cineplex Digital Media (2019-01 – 2021-12)

• Managed complex case volumes in a high-pressure environment, providing technical oversight and vendor liaison services.
• Collaborated with external hardware and software suppliers to resolve critical system discrepancies.

Instrument Service Administrator at AMT Electro Surgery (2017-01 – 2019-12)

• Managed the end-to-end service lifecycle for specialized medical instrumentation, including identifying qualified external vendors for complex repairs.
• Orchestrated the intake of surgical tools, coordinated outbound shipping to repair facilities, and managed final quality checks and return logistics to healthcare clients.
• Oversaw all Quotes, Invoicing, and Purchase Orders, ensuring strict adherence to medical device documentation standards.

Underwriting Assistant at Economical Insurance (2016-01 – 2017-12)

• Streamlined national intake queues and categorized complex underwriting transactions for executive review.
• Negotiated service terms between carriers and clients to maintain high retention and service standards.

Shared Services Administrator at Open Text (2015-01 – 2016-12)

• Managed international billing requests and revenue posting using Salesforce and Microsoft Great Plains.
• Executed internal audits of financial records to ensure compliance with global reporting standards.

Support Coordinator at Crawford & Company (2013-01 – 2015-12)

• Coordinated asset appraisals and claims processing, ensuring data integrity across internal management systems.

Customer Service Representative at T-Fleet Services (2012-01 – 2013-12)

• Issued purchase orders and managed emergency vendor dispatch for nationwide fleet maintenance.
• Developed standardized operational manuals to improve training efficiency for new hires.

Diploma in Business Administration – Everest College (2012-12)