Elisabeth Jordan

I am an outgoing and friendly worker with 4+ years of customer service experience. I work well in a fast-paced, team focused environment.

Salesclerk and Social Media Manager at Peninsula Runners Walnut Grove (2024-01 – Present)

• Spent quality time with customers to fit them with shoes that meet their needs.
• Remembered customer details, utilized empathy and active listening, and ensured clear communication to build customer loyalty.
• Managed social media and grew Instagram followers by 170%.
• Designed promotional materials for shoe launches, merchandise, and upcoming events.

Team Member at The Chopped Leaf Langley North & The Chopped Leaf Sunwood Square (2023-12 – 2025-08)

• Operated POS system, handled cash flow, returns, and coupons.
• Listened to customer specifications and requests, effectively upselling items to meet their needs.
• Adhered to sanitation guidelines, knife safety and clear labelling and rotating to ensure food and worker safety.
• Stocked workstations with prepared ingredients to create efficiency during fast paced peak hours.
• Cleared dishes, cleaned tables, swept and mopped floors, and washed dishes efficiently to maintain a clean and welcoming environment.

Cashier & Clerk at Save On Foods (2022-08 – 2023-09)

• Operated POS system and cash flow in a fast-paced grocery store during peak hours.
• Increased efficiency by memorizing 50+ PLU codes and implementing scanning best practices.
• Utilized customer service skills such as active listening, conflict resolution, problem solving, empathy and communication to resolve issues and build rapport.
• Trained and worked Ecommerce, Frozen, and Produce departments

Team Member at Glow Langley (2023-11 – 2023-12)

• Followed rotating task delegations at a fast-paced holiday event to ensure smooth operation at all stations.
• Set up and worked craft stations, arcade games, and vendor booths, ensuring attention to event operations while also providing a fun and exciting experience for guests.
• Listened attentively to guest questions and concerns, using conflict management skills when necessary to guarantee guest satisfaction.

Bachelor of Fine Arts – Emily Carr University of Art and Design (In progress)

Double Dogwood Diploma – Walnut Grove Secondary (2020 – 2025)