Salesclerk and Social Media Manager at Peninsula Runners Walnut Grove (2024-01 – Present)
- Spent quality time with customers to fit them with shoes that meet their needs.
- Remembered customer details, utilized empathy and active listening, and ensured clear communication to build customer loyalty.
- Managed social media and grew Instagram followers by 170%.
- Designed promotional materials for shoe launches, merchandise, and upcoming events.
Team Member at The Chopped Leaf Langley North & The Chopped Leaf Sunwood Square (2023-12 – 2025-08)
- Operated POS system, handled cash flow, returns, and coupons.
- Listened to customer specifications and requests, effectively upselling items to meet their needs.
- Adhered to sanitation guidelines, knife safety and clear labelling and rotating to ensure food and worker safety.
- Stocked workstations with prepared ingredients to create efficiency during fast paced peak hours.
- Cleared dishes, cleaned tables, swept and mopped floors, and washed dishes efficiently to maintain a clean and welcoming environment.
Cashier & Clerk at Save On Foods (2022-08 – 2023-09)
- Operated POS system and cash flow in a fast-paced grocery store during peak hours.
- Increased efficiency by memorizing 50+ PLU codes and implementing scanning best practices.
- Utilized customer service skills such as active listening, conflict resolution, problem solving, empathy and communication to resolve issues and build rapport.
- Trained and worked Ecommerce, Frozen, and Produce departments
Team Member at Glow Langley (2023-11 – 2023-12)
- Followed rotating task delegations at a fast-paced holiday event to ensure smooth operation at all stations.
- Set up and worked craft stations, arcade games, and vendor booths, ensuring attention to event operations while also providing a fun and exciting experience for guests.
- Listened attentively to guest questions and concerns, using conflict management skills when necessary to guarantee guest satisfaction.
