Elizabeth Ehindero

I am results-driven and accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through training, motivation, and performance management. Hands-on knowledge of problem-solving, optimal practices for talent management, customer service relations and highly initiative-driven.

GUEST SERVICES AGENT11/2022- till date

Great Wolf Lodge Water Park Resort | Niagara Falls, Ontario

• Welcomes guests, answers questions, responding to requests.
• Establish credit by verifying credit cards or obtaining cash and collecting payment for incidentals.
• Register guests by obtaining or confirming room requirements verifying pre-registration information, assigning rooms, and issuing guest room keys and packages.
• Directs guest to room and suggests parking location.
• Provide information to guests by monitoring and responding to messages, emails, phone calls and any in-person inquiries.
• Secures guests’ valuables by processing lost and found to the housekeeping department.
• Respond to Guest grievances and follows-up as required.

Lagos State Internal Revenue Service | Lagos, Nigeria

• Provide guidance and service on various financial problems to assist taxpayers' in resolving tax issues.
• Considered alternative means of resolving tax debt issues if taxpayer could not pay
• Conduct research, interviews and investigations for information pertaining to alleged criminal violations.
• Prepare management meetings, agendas and minutes
• Oversee customer service interactions on social media platforms.
• Interpret online analytics to determine the effectiveness of social media campaigns.
• Coach employees Agency-wide on content creation best practices.

07/2011 to 05/2018

Lagos State Internal Revenue Service | Lagos, Nigeria

• Optimize organizational systems for payment collections, deposits, and recordkeeping.
• Establish and update work schedules to account for changing staff levels and expected workloads.
• Educate taxpayers on Taxation: rights and civic responsibilities.
• Tax Assessment and Computation for SMEs
• Monitor Tax Compliance

Graduate Certificate | Human Resources Management, Niagara College, Canada. (EXPECTED IN 06/2023)

Bachelor of Arts | English Language and Literature, Covenant University, Nigeria (2009)

First Aid/ AED / CPR Certification - 2023

Associate Member, Chartered Institute of Personnel Management of Nigeria- 2015