Ellie Mutombo

Hard working, reliable and dependable professional with a strong work ethic. Able to take direction and work with minimal to no supervision. Fully bilingual in French and English. Experienced in working within a wide variety of work environments. Valid G driver's license with reliable vehicle.

Bilingual Customer Service Representative at SITEL (2020-01 – 2024-12)

Provided bilingual customer support for QuickBooks software via phone and chat.

• Assist customer by phone and using chat features over the computer to solve problems they are having with their Quick Books programs
• Set up client profiles to make accessing Quick Books easier for them
• Take customers through a tutorial on how to use the program so that they are more comfortable with it
• Aid customers in troubleshooting issues they may be having and show them how to fix the errors
• Document and track and incoming calls and online requests for assistance and update client profiles with up-to-date contact information

General Labourer at Pacific Preferred Development (2022-01 – 2024-01)

Prepared newly completed residential developments for viewings and inspections.

• Entered recently completed developments and prepared them for viewings
• Swept, mopped, and cleaned dust and debris from recently completed homes
• Removed all waste from the property and properly recycled materials

General Labourer at JoVick Construction (2020-01 – 2024-01)

Provided general labor support on construction sites with focus on safety and tool operation.

• Loaded and unloaded supplies and materials from trucks to prepare for work to be competed
• Reviewed work orders on work to be completed and retrieved all needed tools and materials
• Operated a wide variety of hand and power tools such as hammers, drills and saws
• Followed all construction safety practices and procedures; always work proper PPE while on the job site

Housekeeping at Great Wolf Lodge (2021-01 – 2024-01)

Maintained cleanliness and guest satisfaction in hotel rooms and common areas.

• Change sheets, make beds, vacuum carpet, area rugs, dust furniture and draperies
• Clean disinfect bathroom, clean bathroom fixture, vacuum and mop the floor
• Clean, disinfect and polish kitchen. Polish kitchen applies, vacuum and mop floor
• Stock linen closet and cart
• Handle and report lost and found items. Attend to guest requests for extra supplies or other items

Housekeeping at Sheraton Fallsview (2018-01 – 2024-01)

Provided housekeeping services maintaining high standards of cleanliness and guest service.

• Change sheets, make beds, distribute clean towels and toiletries
• Clean, disinfect and polish bathrooms, vacuum and mop floor, stock linen closet and cart
• Handle and report lost and found items. Attend to guests' request for extra supplies or other items

Dietary Food Service Worker at Bayshore Homes (2023-01 – 2024-01)

Provided dietary food service support in a senior care facility setting.

• Responded to residents and staff dietary needs as requested
• Served meals and deserts to residents within a dining room setting
• Inspected meals served for conformance to prescribed diets and for company standards
• Assisted visitors, family members and residents regarding all queries
• Cleaned dining rooms after residents were done and returned all dishes to the kitchen to be cleaned
• Loaded my carts of any food that needed to be stocked along with all my clean dishes
• Completed routine walk throughs of the facility and offered residents snacks between mealtimes

Ontario Secondary School Diploma – Holy Cross Catholic Secondary School

Dietary Food Service Worker Certificate in Food Service – Niagara College