Bilingual Customer Service Representative at SITEL (2020-01 – 2024-12)
Provided bilingual customer support for QuickBooks software via phone and chat.
- Assist customer by phone and using chat features over the computer to solve problems they are having with their Quick Books programs
- Set up client profiles to make accessing Quick Books easier for them
- Take customers through a tutorial on how to use the program so that they are more comfortable with it
- Aid customers in troubleshooting issues they may be having and show them how to fix the errors
- Document and track and incoming calls and online requests for assistance and update client profiles with up-to-date contact information
General Labourer at Pacific Preferred Development (2022-01 – 2024-01)
Prepared newly completed residential developments for viewings and inspections.
- Entered recently completed developments and prepared them for viewings
- Swept, mopped, and cleaned dust and debris from recently completed homes
- Removed all waste from the property and properly recycled materials
General Labourer at JoVick Construction (2020-01 – 2024-01)
Provided general labor support on construction sites with focus on safety and tool operation.
- Loaded and unloaded supplies and materials from trucks to prepare for work to be competed
- Reviewed work orders on work to be completed and retrieved all needed tools and materials
- Operated a wide variety of hand and power tools such as hammers, drills and saws
- Followed all construction safety practices and procedures; always work proper PPE while on the job site
Housekeeping at Great Wolf Lodge (2021-01 – 2024-01)
Maintained cleanliness and guest satisfaction in hotel rooms and common areas.
- Change sheets, make beds, vacuum carpet, area rugs, dust furniture and draperies
- Clean disinfect bathroom, clean bathroom fixture, vacuum and mop the floor
- Clean, disinfect and polish kitchen. Polish kitchen applies, vacuum and mop floor
- Stock linen closet and cart
- Handle and report lost and found items. Attend to guest requests for extra supplies or other items
Housekeeping at Sheraton Fallsview (2018-01 – 2024-01)
Provided housekeeping services maintaining high standards of cleanliness and guest service.
- Change sheets, make beds, distribute clean towels and toiletries
- Clean, disinfect and polish bathrooms, vacuum and mop floor, stock linen closet and cart
- Handle and report lost and found items. Attend to guests' request for extra supplies or other items
Dietary Food Service Worker at Bayshore Homes (2023-01 – 2024-01)
Provided dietary food service support in a senior care facility setting.
- Responded to residents and staff dietary needs as requested
- Served meals and deserts to residents within a dining room setting
- Inspected meals served for conformance to prescribed diets and for company standards
- Assisted visitors, family members and residents regarding all queries
- Cleaned dining rooms after residents were done and returned all dishes to the kitchen to be cleaned
- Loaded my carts of any food that needed to be stocked along with all my clean dishes
- Completed routine walk throughs of the facility and offered residents snacks between mealtimes
