Operations and Facilities Administrator - Acorn Stairlifts - Burlington, ON
(2026-03)
- Oversaw the Company's fleet of vehicles across Canada
- Scheduled vehicle service and maintained the vehicle data base and files
- Maintained insurance coverage for the fleet across Canada
- Booked vehicle rentals as required
- Make travel arrangements; flights, hotels and ferry bookings for employees
- Communicated travel itineraries to employees and the scheduling team
- Answered and directed reception calls
- Occasional local travel using my own vehicle
- Reconciled of credit card purchases and expense reports weekly/monthly
- Completed progress piece work information for payroll purposes
- Managed storage facilities including changes, additions, cancellations, and internal information updates
- Provided administrative support to all office facilities, including all three offices in Canada
- Monitored office supply levels and placed orders with vendors to and maintain supplies for the offices and warehouses
Insurance and Warranty Service Department - Contract - Niagara Trailers - Niagara-on-the-Lake, ON
(2025-08 - 2025-09)
- Reviewed service claims (warranty, insurance, external) for completeness and accuracy
- Entered technician notes into the system once orders are completed
- Billed out approved service claims in accordance with company guidelines
- Submitted claims out to insurance companies, manufacturers, or warranty providers for payment
- Monitored claim statuses and follow up on pending or denied claims
- Recorded and maintained accurate claim and billing information
- Verified parts, labour, and other details against service work orders
- Communicated with service staff to collect missing information or clarify details
Commercial Transactional Service Rep - Project - YOUNGS INSURANCE BROKERS - Welland, ON
(2024-10 - 2025-01)
I was responsible for assigning the Account Managers their tasks that had been requested by Brokers, Insurance companies (ex. Underwriters or Claims), and insureds (the company with the policy)
- Commercial specific working with small, medium, and large companies and incorporations
- Handled three team inboxes as well as my own inbox for assignments
- Managed the Endorsement queue for three teams as well as a few Account Executives
- Worked with SIGXP, Outlook, Excel, SnapMobile, Humi, and Microsoft Teams
Estimator, Customer Service Rep, Reception - Performance Collision
(2023-08 - 2024-08)
- Works on estimates for Internal dealership vehicles
- Updates customers regarding their repair updates
- Handles incoming and out going calls to the insurance companies regarding vehicles, updates, deductibles statuses, rentals, ext.
- Sells the promise of repairs, timeframe, rentals
- Sells our services to Insurance
- Upsells the protection layer for vehicles
- Oversaw Accounts Receivable operations, retrieving outstanding payments and reducing outstanding debt
Account Manager - Contract - Travelers - Oakville, ON
(2022-08 - 2023-08)
- Handles policy changes for small commercial companies from an email queue
- Works currently on a team with numerous other coworkers on email queue to handle changes
- Currently using Policy Centre as a main source
- Fluent in Microsoft Word, Excel, and Office
Claims Adjuster - Allstate Insurance - Markham, ON
(2022-02 - 2022-08)
- Managed complex auto files including fraud while working the auto claim queue and handling my own claims at same time
- Worked with clients, auto shops, rental companies, not preferred rental companies and auto shops, tow truck drivers and third party insurance companies
- Fluent in Microsoft Office pack as well as Avaya system
- Used Assistplus and Avaya on a day to day basis
Claims Advisor - Desjardins Insurance Company
(2019-02 - 2022-01)
Management of all aspects of the auto portion of a claims process while working between a queue line and 'back office' for claim files I was specifically assigned to.
- Provided administrative support to clients, vendors (shops, rental partners) third party insurers within the company by acting as the point of contact for all incoming claim inquiry requests; scheduled client appraisals; well documented notes of all personal claims handling; produced various correspondences to different parties involved in claim files, invoices, and enclosures at client requests; conducted all client intake services; conducted investigative checks and any underwriting concerns,
- As a Claims Advisor I am fluent in the systems INDM, Uniban, Mitchell, Carfax, Progi, Microsoft Outlook as well as Teams.
- Would listen to client needs and treat each encounter as unique and clarify clients request to ensure they are well served.
- Effectively communicated problems or need for potential changes to allow the team leader to take further action, such as system issues or ways for Claims department to work better in being there for the client.
- Provided clients with value-added service in explaining claims procedures and coverage and offering clear and complete information based on client needs for both my claims and any calls on queue line.
- Sells promises of body shop repair quality
- Upsells coverages for insurance policies
Admin/Reception/Order Processor - Lear Chemical Research Company
(2018-09 - 2019-02)
- I answered phones to process orders for product distributors
- Liaise with trucking and shipping companies regarding orders
- Ship and track trade shows and product deliveries that are sent around the world
- Create and send invoices, billing information, purchase orders, and conformance information to customers using Quickbooks
- Work with the warehouse to have orders processed, packaged, and sent out in a timely manner
Data Entry Clerk/Receptionist - Avaware Technologies
(2018-01 - 2018-08)
- Entered data in the companies system (Avaware) regarding information about commercial hardware (doors, knobs, etc.) in price books that are updated every year from major hardware companies.
- I also answered phones and emails for clients and customers regarding hardware or information about price books
- I escalated information from the clients to CEO and Owner of Avaware
