Emily Van Sickle

Dedicated professional with experience supporting customers, processing transactions, maintaining records, and providing administrative assistance in fast-paced environments. Known for attention to detail, strong interpersonal skills, adaptability, and a commitment to delivering exceptional service.

Water Test Analyst / Cashier at Hearth Pool & Patio (2024-01 – Present)

• Performed water analysis and interpreted test results to recommend appropriate treatment solutions.
• Assisted customers with product selection and provided guidance on product use and maintenance.
• Processed cash, debit, and credit transactions accurately using POS systems.
• Maintained high levels of customer service while managing multiple priorities in a busy retail environment.
• Demonstrated strong product knowledge and attention to detail when addressing customer concerns.

Guest Service Specialist at Station Mall (2022-01 – 2023-12)

• Provided front-line customer service and information to visitors, tenants, and event participants.
• Sold gift cards and processed transactions accurately while maintaining accountability.
• Supported promotional events through customer engagement and public announcements.
• Completed administrative duties including record keeping, spreadsheets, reports, and logs.
• Responded to customer inquiries and resolved concerns in a professional manner.

Client Specialist at Cash Money Cheque Cashing (2019-01 – 2020-12)

• Delivered confidential customer service related to financial products and services.
• Processed loan applications, credit checks, prepaid card services, and cheque-cashing transactions.
• Handled large volumes of cash while maintaining accuracy and compliance with company procedures.
• Built positive customer relationships through professional and respectful service.
• Maintained detailed records and documentation with a high level of accuracy.

Customer Service Representative at Executive Aviation (Porter Airlines) (2017-01 – 2019-12)

• Assisted customers in a fast-paced service environment while maintaining professionalism and accuracy.
• Checked in passengers and processed travel documentation.
• Verified identification and documentation in accordance with established procedures.
• Responded to customer inquiries and resolved concerns efficiently.
• Worked collaboratively with team members to meet operational and customer service standards.
• Supported boarding procedures and ensured a positive travel experience for passengers.

Bachelor of Business Administration – Algoma University (2025-01)

Diploma in Business Accounting – Sault College (2023-01 – 2025-12)

Graphic Design Program – Sault College (2008-01 – 2009-12)