Emmanuel Houman

Ambitious and dependable 23-year-old currently pursuing a Bachelor of Laws at university in Hamilton, Ontario. I bring a strong foundation in communication, organization, and problem-solving — skills sharpened through both academic study and hands-on work experience. I am a fast learner who adapts quickly to new environments, consistently shows up with a positive attitude, and takes ownership of every task given to me.

Whether working independently or as part of a team, I always aim to deliver above expectations.

Customer Service Representative at Walmart Canada (2023-05 – 2023-08)

• Delivered outstanding service to 100+ customers daily across busy store departments, resolving complaints and inquiries on the spot
• Recognized multiple times by floor supervisors for maintaining composure and professionalism during high-traffic periods
• Operated POS systems, processed transactions and returns accurately, and supported loss-prevention protocols
• Mentored 2 new hires on store procedures, customer interaction standards, and shift expectations

Crew Member & Shift Lead at Tim Hortons (2022-09 – 2023-04)

• Delivered fast, accurate service during peak morning and lunch rushes in one of the highest-volume locations in Hamilton
• Promoted to Shift Lead within 4 months — coordinated a team of 6, delegated tasks, and ensured smooth operations
• Upheld strict health, safety, and cleanliness standards in compliance with Ontario Food Safety regulations at all times
• Handled cash management and end-of-day reports, maintaining 100% accuracy across all shifts supervised

Administrative & Office Assistant at Hamilton Community Services (2022-01 – 2022-04)

• Served as the first point of contact for visitors and incoming calls — managing 50+ daily interactions with professionalism and efficiency
• Organized and maintained both physical and digital filing systems, improving document retrieval time by an estimated 30%
• Prepared internal correspondence, formatted reports, and supported senior staff with day-to-day administrative needs
• Assisted in coordinating community events: scheduling volunteers, preparing materials, and liaising between departments

Bachelor of Laws (LLB) in Law – University (2022-09 – 2026-05)